Customer Support Coordinator at Hope’s Global Getaways in Louisville, Kentucky, United States

Job description

• We are currently expanding our team and seeking dependable, service-driven individuals for the role of Customer Support Coordinator. In this position, you will assist clients by organizing travel details, reviewing reservation options, and helping ensure trip arrangements are accurate from the planning stage through confirmation.
• This role is well suited for individuals who enjoy working with people, managing multiple details at once, and providing consistent support throughout the travel coordination process in a flexible remote environment.

Responsibilities

• Assist clients with organizing travel plans based on their preferences and timelines
• Review and compare available accommodations, transportation options, and destination services using approved booking resources
• Share clear and accurate information to help clients make informed travel decisions
• Respond to client questions and service requests through phone, email, and online communication platforms
• Track itinerary updates and assist with reservation adjustments when needed
• Maintain organized records of client interactions and booking details
• Participate in scheduled training sessions and team collaboration opportunities

Requirements

• Strong written and verbal communication skills
• Comfort working with online systems and standard computer applications
• Reliable internet connection required
• Applicants must be at least 18 years old
• Must be legally authorized to work in the United States, United Kingdom, Mexico, Australia, Spain or ither qualifying regions

Skills

Required

• Reliable internet connection

Benefits

• Access to structured onboarding and ongoing learning resources
• Eligibility for supplier incentives and travel-related benefits
• A supportive team environment focused on collaboration and development
• Opportunities to strengthen coordination, communication, and client service skills