Customer Service Consultant at Hope’s Global Getaways in Frisco, Texas, United States
- Company: Hope’s Global Getaways
- Location: Frisco, Texas, United States
- Posted: Sep 18, 2026
- Type: Full-time
Overview
Are you a strong communicator who enjoys assisting others and finding solutions? We are looking for service-focused individuals to join our remote team as Customer Service Consultant. In this role, you'll work closely with clients by answering questions, coordinating travel-related requests, and hel…
Job description
- Are you a strong communicator who enjoys assisting others and finding solutions? We are looking for service-focused individuals to join our remote team as Customer Service Consultant.
- In this role, you'll work closely with clients by answering questions, coordinating travel-related requests, and helping ensure a positive experience throughout the planning and booking process. This opportunity is ideal for individuals who enjoy working with people, staying organized, and providing exceptional support in a virtual environment.
- No travel industry background is required. We provide comprehensive onboarding, ongoing education, and the tools needed to help you succeed.
Responsibilities
- Provide friendly and professional support to clients regarding travel plans and reservations
- Assist with coordinating vacation packages, hotel stays, cruises, transportation, and related travel services
- Research travel options and availability using approved company systems
- Review booking details and travel information for accuracy and completeness
- Communicate with clients through phone, email, and online messaging platforms
- Help manage travel updates, schedule adjustments, and reservation-related requests
- Maintain organized records of client communications and travel documentation
- Participate in virtual training sessions and continuous learning opportunities
Requirements
- Excellent customer service and communication skills
- Strong organizational abilities and attention to detail
- Comfortable using computers, online platforms, and digital communication tools
- Reliable internet connection
- Ability to work independently and manage responsibilities effectively
- Positive attitude with a willingness to learn
- Strong problem-solving and time-management skill
- Must be at least 18 years of age
- Must be legally authorized to work in the United States, United Kingdom, Mexico, Australia, or Spain or other approved regions
- Enjoy helping people and building positive customer relationships
- Thrive in a remote work environment
- Are dependable, organized, and self-motivated
- Appreciate flexibility and schedule control
- Are interested in long-term growth and skill development
Skills
Required
- Reliable internet connection
Preferred
- Thrive in a remote work environment
Benefits
- Fully remote work opportunity
- Flexible scheduling options
- Comprehensive training program
- Access to travel incentives, supplier promotions, and discounts
- Collaborative and supportive team environment
- Ongoing mentorship and professional development
- Advancement opportunities based on performance