Concierge Support Specialist at Hope’s Global Getaways in Clarksville, Tennessee, United States

Job description

• We are currently expanding our remote team and seeking service-focused individuals to join us as Concierge Support Specialist. In this role, you'll help clients prepare for upcoming travel experiences by assisting with service coordination, sharing planning updates, and ensuring important details remain organized throughout each stage of the process.
• This opportunity is ideal for individuals who enjoy providing personalized support, communicating with clients, and helping create smooth and positive planning experiences while working independently in a flexible remote environment. Structured onboarding and continued guidance are provided to support your success.

Responsibilities

• Connect with clients to learn about their travel interests, timelines, and service preferences
• Assist with arranging trip components such as lodging, transportation options, and activities
• Provide status updates related to confirmations and next coordination steps
• Review available service selections using approved supplier systems
• Respond to client questions through email, phone, and secure messaging platforms
• Help manage adjustments and service-related requests as needed
• Maintain organized coordination records within internal platforms
• Participate in onboarding sessions and continued learning opportunities

Requirements

• Strong communication skills with a client-service mindset
• Reliable organization and attention to coordination details
• Confidence working independently in a virtual setting
• Comfort navigating web-based tools and communication platforms
• Background in hospitality, customer support, scheduling, or administrative roles is helpful but not required
• Must be at least 18 years of age
• Applicants must be authorized to work within the United States, United Kingdom, Mexico, Australia, Spain, or approved hiring regions

Skills

Required

• Communication
• Client-service mindset
• Organization
• Attention to detail
• Independence
• Reliability
• Web-based tools
• Communication platforms
• Email
• Phone
• Secure messaging platforms
• Internal platforms

Benefits

• 100% remote work structure
• Flexible scheduling designed for independent workflow
• Step-by-step onboarding with ongoing training resources
• Access to established coordination tools and supplier partnerships
• Eligibility for travel-related incentives and recognition programs
• Opportunities to grow into advanced planning or advisory pathways