Vice President, Community Operations at AMG | Association Management in Plano, TX

Job description

• Our Vice President of Community Operations (VPCO) provide community management operational expertise and oversight to ensure the delivery of CCMC's contractual obligations and service promise.

Responsibilities

• Ensure the delivery of CCMC’s contractual obligations and service promise for an assigned portfolio of clients
• Lead a team of community managers to ensure operational integrity and excellence is achieved
• Review routine management deliverables to ensure standards and timelines are met
• Facilitate operational readiness by ensuring site team is completing contractual requirements on a routine basis pursuant to CCMC’s standard operating procedures
• Build a flexible, responsive, well-respected team with a high sense of urgency and passionate focus on client needs
• Communicate and disseminate information within your team to ensure priorities are aligned and satisfactory progress toward CCMC's vision is made
• Lead appropriate meetings and provide research and reports as required
• Track key metrics and service level targets to ensure service promise deliverables are fulfilled, and client needs are met
• Exhibit a proactive approach to community management, anticipating future client needs and sharing best practices
• Participate in community meetings and events as needed to ensure high visibility with the client
• Nurtures client relationships to ensure client satisfaction, retention, and open lines of communication
• Prevent and resolve conflicts in a win/win timely and professional manner for all stakeholders
• Responsible for action plans relative to retention efforts of at-risk clients, including stepping in as acting community manager
• Participate in the community transition process and support existing client RFPs.
• Evaluate the impact of federal and state regulatory and legislative actions and effectively train the site teams and clients
• Update job knowledge by remaining aware of new regulations, participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations
• Performs other related duties as assigned

Requirements

• A highly involved and engaged leader who communicates directly and appropriately throughout the organization and with all external audiences, using fact-based decision-making to build consensus
• Strong influencing skills and competency in working with and representing stakeholders. Is proactive in developing relationships with all stakeholders to develop appropriate strategies critical to the organization's success
• High personal standards of excellence, continuously looking for ways to improve performance
• Strong team-building and consensus-building skills to establish team buy-in and accountability
• Ability to foster the development of others with a strong eye toward building strength in the organization
• Advanced organizational, leadership, and motivational skills; sound business acumen
• Strong understanding of financial processes, budgeting, and financial statements
• Sound knowledge and interpretation of all CCMC policies, procedures, culture, and philosophy
• Five years of experience as a community manager
• Three years of experience in large-scale community management
• Experience in a similar leadership/executive role (highly preferred)
• Bachelor's degree or equivalent industry experience
• Master's degree in business or related field (highly preferred)
• Appropriate state license and industry designations
• CAI PCAM designation (highly preferred)
• CAM license required upon hire in Florida and Georgia (within 90 days of hire in all other states)
• Effective communication skills
• Sound understanding of financial processes, budgeting, and financial statements
• Exceptional computer literacy
• The ability to travel is required
• Must pass a pre-employment drug screen, background check, motor vehicle check, and credit check.
• If driving is, or becomes, a requirement of the role, it is required, at all times, that you hold a valid state driver’s license for the class of vehicle you are driving, maintain a clean motor vehicle report, and hold current automobile insurance at statutory limits. You must notify Human Resources immediately regarding any change to your motor vehicle standing. CCMC may periodically review motor vehicle reports to ensure compliance with these requirements.

Skills

Required

• Effective communication skills
• Exceptional computer literacy
• Ability to travel

Preferred

• CAI PCAM designation (highly preferred)

Benefits

• Comprehensive benefits package including medical, dental, and vision
• Wellness program
• Flexible Spending Accounts
• Company-matching 401k contributions
• Paid time off for vacation, holidays, medical, and volunteering
• Paid parental leave
• Training and educational assistance
• Support programs, including Employee Assistance Program and Calm Health
• Optional benefits including short- and long-term disability, life insurance, and pet insurance
• Most importantly, a caring team who is dedicated to your success!