Inside Sales Center Confirmation Agent at Mellick Group - Renewal by Andersen of Central FL, Jacksonville, Tampa & the Gulf Coast in Orlando, FL
- Company: Mellick Group - Renewal by Andersen of Central FL, Jacksonville, Tampa & the Gulf Coast
- Location: Orlando, FL
- Posted: Sep 18, 2026
- Type: Full-time
- Salary: $20/hr
- Experience: 1+ years
Overview
The Inside Sales Center Confirmation Agent assists our team in maximizing the conversion rate of incoming calls, leads, and inquiries into scheduled appointments. You will ensure our calendar is filled with qualified appointments and that each appointment is confirmed within a set time frame. You wi…
Job description
- The Inside Sales Center Confirmation Agent assists our team in maximizing the conversion rate of incoming calls, leads, and inquiries into scheduled appointments. You will ensure our calendar is filled with qualified appointments and that each appointment is confirmed within a set time frame. You will also work closely with our team of sales consultants, handling all incoming calls and inquiries.
Responsibilities
- Manage the team calendar, ensuring it remains consistently filled with qualified appointments while monitoring for any same-day appointments, confirmations, and cancellations.
- Complete all appointment confirmations daily within the established time frame to maintain an accurate and reliable schedule.
- Provide prompt support to sales consultants by quickly responding to any inquiries related to their scheduled appointments.
- Professionally respond to inbound calls, emails, and live chats regarding homeowner inquiries.
- Place outbound calls to potential clients and previous customers to generate additional leads.
- Record detailed notes for each homeowner interaction proficiently and accurately.
- Qualify incoming leads while generating interest in our products and services.
- Schedule in-home sales consultant appointments and collaborate with the team as needed.
- Provide excellent customer service and resolve issues with urgency and professionalism.
Requirements
- High School Diploma or Equivalent
- At least 1yr of Sales & Marketing Experience
- At least 1yr of Customer Service & Professional Phone Etiquette Experience
- Prior Experience within the Home Improvement or Appointment Setting Industry is a Plus
- Must have reliable transportation
- Must be comfortable utilizing dual computer screens
- Must be proficient with computers and able to type at least thirty words per minute
- **Must be willing to undergo a criminal background check**
- **This Company Participates in E-Verify**
Skills
Required
- Sales
- Marketing
- Customer Service
- Professional Phone Etiquette
- Computer proficiency
- Typing at least 30 words per minute
- Reliable transportation
- Comfortable with dual computer screens
Preferred
- Home Improvement Industry Experience
- Appointment Setting Experience
Benefits
- A Culture People Love – proudly recognized as a Top 10 Best Place to Work for 4yrs in a row
- Time to Recharge – enjoy paid time off plus six paid holidays to support your work-life balance
- Health & Peace of Mind – medical, dental, vision, and life insurance to support your wellbeing
- Join a Company Where Growth is Real – over 60% of our leaders were promoted from within
- Hourly Rate: $20hr
- Schedule: Monday - Friday 10:30AM - 7PM | Saturday & Sunday 9AM - 5:30PM
- Full-Time | At Least 1 Weekend Shift Per Week
About Mellick Group - Renewal by Andersen of Central FL, Jacksonville, Tampa & the Gulf Coast
Renewal by Andersen is a High-End Window and Door Replacement Company – the Elite Product in the Industry. We offer our customers a signature service experience unlike any other. Because our product is top of the line, our customers have high expectations that we must meet or exceed. Our goal is to delight our customers throughout the process, and every member of our team should strive to do their best to provide this type of experience for our homeowners. - Check out this video to see who we are! https://vimeo.com/543689842/eac87297f0 Our Company Culture is one that strives "to provide an exceptional employee experience that leads the way to delighted customers. We encourage our employees to achieve their personal and professional goals. Our continuous success is the result of our inclusive, collaborative, and positive environment”. Renewal by Andersen® careers offers unrivaled opportunity! Our employees bring to life our key core values: integrity, alignment, achievement, balance, and commitment. If these values are also important to you, we want you on our team!