RQ00662 - Sr. Program Manager at Source Code in Toronto, ON, Canada

Job description

• The Digital Health Information Exchange (DHIEX) Program at the Agency advances interoperability across the health system. The program advances standardization, improve the consistency and quality of health information, and support more effective exchange of data across sectors.
• This role will provide program management support within a portfolio that includes Data for Connected Health and the Digital Health Standards teams. The role is intended to strengthen overall program development, coordination, reporting, and oversight across interconnected workstreams, and to support effective planning, governance, and operational execution across the portfolio.
• The Program Manager will support overall portfolio and program operations by improving integration, coordination, oversight, and reporting across multiple connected workstreams. This role will provide the structure, visibility, and operational support required to enable effective leadership decision-making and consistent program execution.

Responsibilities

• Develop and maintain a portfolio integration approach that enables a clear system-level view of priorities, timelines, dependencies, and delivery health
• Consolidate information from multiple workstreams to support coherent program oversight and leadership decision-making
• Prepare recurring and ad hoc reporting for leadership, including status updates, briefing materials, dashboards, and analysis of emerging risks and issues
• Design, implement, and continuously improve program governance processes, templates, controls, and meeting structures to support efficient oversight.
• Apply formal change management methodologies and practices to support adoption of new processes, governance approaches, and ways of working across interconnected teams
• Track and manage program-level risks, issues, dependencies, decisions, and action items, ensuring timely escalation and follow-through
• Support financial and operational planning by maintaining visibility into budget usage, resourcing needs, team capacity, and delivery constraints
• Coordinate program activities across leaders, team members, and partners to ensure alignment on priorities, timelines, and accountabilities
• Develop and maintain standard program management artifacts, documentation, and reporting tools to support consistent execution
• Identify opportunities to improve operational processes, reporting quality, and coordination mechanisms across the portfolio
• Facilitate meetings, working sessions, and governance forums by coordinating agendas, inputs, records of decision, and action tracking
• Provide structured analysis and practical recommendations to support leadership decisions and continuous improvement in program operations
• The Program Manager Intermediate will work collaboratively with the DHS Program on deliverables related to standards:
• Develop and maintain an integrated portfolio view that brings together workstreams, dependencies, milestones, risks, and delivery status across the program
• Establish program-level reporting products for leadership, including dashboards, executive summaries, status reports, decision logs, and insight packages
• Create and maintain financial and capacity visibility tools, including resource views, budget tracking, resourcing assumptions, and forecasting support
• Prepare standardized governance artifacts, templates, processes, and workflows supporting consistent project and Pod execution
• Develop and maintain core program operations artifacts such as integrated plans, RAID logs, governance calendars, action trackers, and reporting templates
• Identify operational gaps, bottlenecks, and coordination challenges, and recommend practical improvements to strengthen portfolio and program execution
• Support leadership and governance forums through agenda planning, materials coordination, action tracking, and follow-up on decisions and commitments
• Provide program coordination across multiple initiatives to improve alignment, visibility, and execution discipline
• Prepare reports, presentations, and briefing materials to support program planning and decision-making
• Provide executive-level administrative and operational support to the Director and leadership, including calendar management, meeting preparation, correspondence coordination, document preparation, and priority tracking, to maximize leadership capacity and maintain program momentum.

Requirements

• Bachelor's degree in Business, Health Information, or related discipline (or equivalent experience)
• 10+ years of experience in program management, large-scale initiative delivery, or portfolio oversight in digital health or healthcare environments
• Demonstrated experience leading multi-workstream programs, managing interdependencies, risks, and cross-team workflows
• Proven ability to establish program governance, performance frameworks, KPIs, and reporting mechanisms
• Extensive experience in driving process optimization, operational improvements, and adoption of new delivery structures
• Demonstrated experience applying formal change management methodologies and practices to support adoption, behavioural change, and implementation across complex programs
• Strong experience in financial and resource oversight, including budget tracking, capacity planning, resourcing visibility, and forecasting support
• Strong knowledge and experience with healthcare data standards and terminologies (e.g., HL7 FHIR®, SNOMED CT®, LOINC®) and their application in digital health initiatives
• Public Sector experience
• Excellent Communication skills, both verbal and written
• Proven experience in business process analysis, workflow optimization, and documentation
• Proficiency in data analysis, business intelligence, and solution development lifecycle
• Research and analysis
• Communication and collaboration
• Proficiency with Microsoft Products, with a preference for candidates that have experience with Microsoft based cloud tools (e.g., Microsoft Office 365)
• Proficiency in process mapping techniques and solution development lifecycle
• College/University undergraduate degree in Business, Health Information or related discipline from a recognized institution or equivalent experience
• Knowledge of Healthcare Information Systems used throughout the province of Ontario
• Knowledge of Ontario's healthcare landscape
• Ability to readily identify, assess and mitigate implementation and adoption issues
• Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills
• A team player with a track record for meeting deadlines

Skills

Required

• Program management
• Large-scale initiative delivery
• Portfolio oversight
• Leading multi-workstream programs
• Process optimization
• Operational improvements
• Adoption of new delivery structures
• Formal change management methodologies
• Financial and resource oversight
• Budget tracking
• Capacity planning
• Resourcing visibility

Preferred

• Proficiency with Microsoft Products
• Process mapping techniques
• Interpersonal and negotiation skills

Benefits

• $108.80/hr - $130.58/hr Inc.
• $87.04/hr - $104.46/hr T4