Office & Customer Support Assistant at Fish Window Cleaning in MN-Edina-55439

Job description

• FISH Window Cleaning is seeking an organized, dependable, and customer-focused Office & Customer Support Assistant to help with day-to-day office operations, customer communication, sales follow-up, and administrative support.
• This role is primarily focused on supporting the office and management team, while also helping generate and retain business through customer follow-up and light outbound outreach.

Responsibilities

• - Answer incoming calls, check voicemail, and assist customers with routine questions.
• - Enter and update customer, estimate, and job information in our system.
• - Follow up with customers on open estimates and help move opportunities toward scheduling.
• - Contact past and recurring customers with seasonal service reminders.
• - Make occasional outbound calls to prospective commercial customers and help identify appropriate contacts.
• - Assist with email outreach to residential and commercial customers.
• - Help maintain organized and accurate customer and job records.
• - Assist with scheduling and general office communication as needed.
• - Research customer, business, or facility contact information when needed.
• - Occasionally assist with simple residential or commercial estimates after training.
• - Support recruiting, marketing, job postings, and other office projects as needed.

Requirements

• - Friendly and professional with customers
• - Comfortable communicating by phone and email
• - Organized and detail-oriented
• - Comfortable with basic sales follow-up and outbound calling
• - Able to learn new computer systems
• - Dependable and able to work independently
• - Willing to take on a variety of office and customer-service responsibilities
• Previous office, customer service, administrative, inside sales, or service-business experience is helpful.

Skills

Required

• Friendly and professional with customers
• Organized and detail-oriented
• Able to learn new computer systems

Benefits

• Paid time off
• 401(k)
• 401(k) matching
• Free uniforms
• Compensation: $15.00 - $16.00 per hour