Inside Sales Rep & Sales Support Specialist at Blevins Inc. in Nashville, TN, USA

Job description

• We are seeking a motivated and detail-oriented Inside Sales Rep & Sales Support Specialist to join our team in the crawlspace encapsulation and basement waterproofing industry. The ideal candidate will play a pivotal role in supporting the sales team by managing customer inquiries, streamlining processes, and ensuring the seamless execution of sales operations. This role requires a proactive individual with excellent communication and organizational skills who can thrive in a fast-paced environment.

Responsibilities

• Assist sales representatives in managing leads, quotes, and customer accounts.
• Conduct research to identify prospects and make initial contact via phone, email or print.
• Prepare and process sales orders, ensuring accuracy and timely follow-up.
• Track sales metrics and generate reports to support team performance analysis.
• Act as the first point of contact for customer inquiries, providing product and service information.
• Resolve customer concerns related to orders, delivery schedules, and pricing.
• Collaborate with the sales team to maintain high customer satisfaction levels.
• Coordinate with the warehouse and logistics teams to ensure product availability.
• Monitor inventory levels and work with the Purchasing Team to ensure proper stocking levels.
• Provide updates to the sales team on product availability and lead times.
• Maintain accurate records of sales transactions and customer interactions in the CRM system.
• Collaborate with Marketing Team on the development and launch of promotions and sales initiatives.
• Organize and distribute marketing materials to the sales team and customers.
• Manage schedules for product training and sales presentations.
• Stay updated on trends and advancements in crawlspace encapsulation and basement waterproofing.
• Develop a deep understanding of company products and services to better assist customers and the sales team.

Requirements

• Previous experience in sales support, customer service, or a related role.
• Knowledge of the crawlspace encapsulation and basement waterproofing industry is preferred.
• Proficiency with CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Problem-solving mindset with a proactive approach to addressing challenges.
• Team player with a collaborative mindset.
• Attention to detail and ability to multitask effectively.
• Strong interpersonal skills to build relationships with customers and team members.
• Ability to adapt and thrive in a dynamic, fast-paced environment.

Skills

Required

• Team player with a collaborative mindset
• CRM software

Benefits

• Competitive Benefits Package: Medical, dental, and vision coverage.
• 401(k) Plan: Including a 4% employer match.
• Profit Sharing: Be part of our success.
• Work-Life Balance: Generous paid vacation and sick time, 8 paid holidays.
• Inclusive Culture: Open communication and easy access to leadership.