Personal Banker I at Morton Community Bank in Washington, IL

Job description

• Provide an outstanding customer experience by accurately and efficiently handling the account opening process and processing customer transactions, including account maintenance. Gather all appropriate information to open account and educate account holders on bank products and policies. Complete and keep accurate documentation and records on all accounts. Help customers with problem resolution. Promote MCB’s products and services.

Responsibilities

• · Always provide excellent customer experiences
• · Interview customers requesting to open an account to determine their needs and the appropriate product(s).
• · Recommend bank products and services to meet customers’ individual needs
• · Collect all required information and documentation
• · Enter all information necessary to establish a customer relationship and verify for accuracy
• · Prepare all required forms accurately and completely, then review with customer
• · Assist customers with problem resolution and escalate as necessary.
• · Close accounts
• · Answer telephone and respond to inquiries
• · Recognize and elevate potential Regulation E disputes
• · Order checks for customers
• · Process foreign currency requests
• · Complete customer transactions accurately
• · Identify customers, validate, and cash checks
• · Accept cash and checks for deposit, reviewing for any necessary holds
• · Process cash withdrawals
• · Process loan payments
• · Perform specialized tasks such as preparing cashier’s checks, and personal money orders
• · Record all transaction promptly and accurately in compliance with bank procedures
• · Balance cash drawer at end of each day
• · Process work accurately through branch capture in a timely manner
• · Promote bank products and services to customers
• · Identify fraudulent transactions and escalate to supervisor

Requirements

• · High school diploma or equivalent
• · Possess exceptional customer service skills
• · Ability to complete tasks accurately and efficiently
• · Team player who operates with a dynamic, “all hands-on deck” approach
• · Strong problem-solving skills
• · Strong commitment to MCB’s vision and role in the communities we serve
• · Positive, resourceful, and flexible
• · Ability to work effectively with individuals from diverse communities and cultures
• · Outstanding written and verbal communication, interpersonal skills, active listening skills and relationship building capabilities
• · Ability to multitask and perform a variety of job functions in any given day
• · Some clerical, administrative, cash handling, sales or customer service experience
• · Knowledge of customer service principles
• · Relevant computer skills
• · Some banking experience
• · Regulatory based on functional As assigned
• · Becoming a Professional Banker (biennial)
• · Career Planning & Development (biennial)
• · Creating an Outstanding Customer Experience (annual)
• · Essential Communication (biennial)
• · Engaging Our Customers (annual)
• · How to Make Yourself Indispensable (biennial)
• · Legal Foundations in Banking (one time)
• · Principles of Banking (one time)

Skills

Required

• Exceptional customer service skills
• Strong problem-solving skills
• Positive, resourceful, and flexible

Benefits

• Medical, Dental, Vision, Short-Term Disability, HSA, FSA, 401k.
• Life and AD&D Insurances, Long-Term Disability, Vacation Days, Personal Days, and Paid Holidays.
• Pay or shift range: $20 USD to $23.19 USD
• The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
• Job Details
• Pay or shift range: $20.00 USD to $23.19 USD
• The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.