Office Administrative and Customer Support - Supply Center Specialist at Mindlance in Cincinnati, OH

Job description

• Supply Center Specialist Job Description
• As a Supply Center Specialist, you will deliver a best-in-class customer experience within a scientific retail environment, supporting researchers and lab personnel by maintaining optimized product availability, merchandising standards, and efficient on-site operations. Serving as the primary point of contact for Thermo Fisher’s on-site Customer Supply Center, you will ensure customers have immediate access to critical laboratory supplies while upholding branding, safety, and service excellence.

Responsibilities

• The Supply Center Specialist is responsible for ongoing inventory management, product optimization, merchandising and customer experience to ensure Supply goals are met, including:
• • Provide exceptional customer service by building strong relationships with on-site scientists, lab managers, and procurement teams to anticipate needs and resolve product-related inquiries quickly.
• • Oversee daily inventory management, including receiving, unpacking, restocking, rotating, and auditing stock to maintain optimal product mix and accuracy.
• • Maintain merchandising and branding standards, ensuring the Supply Center is visually organized, compliant, and reflective of Thermo Fisher’s brand.
• • Support growth initiatives by identifying new product opportunities and implementing on-site promotions, product shows, and customer engagement events.
• • Collaborate with commercial teams to communicate customer feedback, customer trends, and competitive intelligence to drive business improvement and increase market share.
• • Utilize internal systems (e.g., Supply Center Management System) to manage orders, monitor usage trends, and ensure accurate and timely replenishment. This role may also play a role in analyzing purchasing trends through Supply Center reporting to identify the above market share opportunities.
• • Implement and assist with product shows, seminars, and other on-site promotional events tied to Supply Center
• • Complete all required training
• • Will perform other related duties as the need arises and/or assigned including training and onboarding of new Supply Center Service Representatives.

Requirements

• • Required - High school diploma required
• • Desirable - Bachelor’s degree in Science, but not required
• • Requires a minimum of 1 year of proven experience in customer service, retail, sales, research & development or another related field.
• • Organized, attention to detail and ability to work autonomously
• • Is customer-centric and has ability to quickly pick up customer requirements and respond quickly
• • Anticipates needs and problems at site while crafting solutions, in partnership with the Commercial Account Manager.
• • Demonstrate a sense of urgency, contagious optimism and a “can do” demeanor
• • Is innovative and never satisfied with the status quo
• • Greet challenges and change as an opportunity
• • Has courage and confidence to try new things and learn from mistakes
• • Encourages, motivates and collaborates with others
• • Builds effective partnerships with customers and colleagues

Skills

Required

• Customer service
• Retail
• Sales
• Research & development
• Inventory management
• Merchandising
• Attention to detail
• Ability to work autonomously
• Customer-centric
• Anticipates needs and problems
• Sense of urgency
• Optimism

Benefits

• Health insurance
• 401(k)
• Dental Insurance
• Vision Insurance
• Referral Program
• Travel Allowances