USA - Customer Support Engineer - 10 at Mindlance in 2525 E Abram St, Arlington, TX

Job description

• Location: 2525 E Abram St, Arlington, TX 76010

Responsibilities

• The successful candidate will serve as the link between the plant and the manufacturing facility. The candidate will also be required to re-verify parts within the computer system. Candidate should be computer literate and familiar with Excel, Word, and email.
• This person should be highly organized and have superior communication skills as he/she will interface with customers. Perform a good first level analysis of non-conformances. Verify all suspect product and maintain product test equipment. Be the communication link between Customer Plant and Delphi. CSE will reside at customer facility.
• Expedite non-confirming material back to Delphi same day. Input data into Incident Reporting System (IRS). Provide technical support and system understanding. Conduct/coordinate initial 24 hour containment. Where required, coordinate additional containment. Be an integral part of the response teams. Write a weekly trip report.

Requirements

• Monitor/negotiate Global Customer Base Return Parts Per Million (PPM) rates. Provide/coordinate special event activity. Develop customer relationships in the plant to improve the product and maintain or increase the business. 6-10 years of related work experience. Training in computer applications.
• College degree with a major in Engineering.10+ years of related work experience. Training in computer applications. College degree with a major in Engineering.

Skills

Required

• Computer literate
• Familiar with Excel, Word, and email
• Highly organized
• Superior communication skills
• Training in computer applications

Benefits

• Health insurance
• 401(k)
• Health insurance
• 401(k)
• Dental Insurance
• Vision Insurance
• Referral Program
• Travel Allowances