High-Touch Client Advisor at Hope’s Global Getaways in Newport News, Virginia, United States
- Company: Hope’s Global Getaways
- Location: Newport News, Virginia, United States
- Posted: Sep 18, 2026
- Type: Full-time
Overview
We are looking for attentive and relationship-focused individuals to join our remote team as High-Touch Client Advisors. In this role, you will work closely with clients to provide personalized assistance, ensure expectations are met, and help create a smooth and rewarding experience throughout thei…
Job description
- We are looking for attentive and relationship-focused individuals to join our remote team as High-Touch Client Advisors. In this role, you will work closely with clients to provide personalized assistance, ensure expectations are met, and help create a smooth and rewarding experience throughout their journey.
- This position is ideal for professionals who enjoy building trust, delivering individualized support, and maintaining a high standard of service.
Responsibilities
- Develop and maintain positive relationships with clients through ongoing communication
- Provide personalized guidance and assistance based on individual needs and preferences
- Monitor client requests and help ensure timely and accurate completion of important tasks
- Share relevant information, updates, and recommendations as appropriate
- Assist with coordinating details and managing client-related activities
- Address questions and concerns with professionalism and care
- Keep records updated and maintain organized documentation
- Support overall client satisfaction by delivering responsive and attentive service
- Participate in team training, educational programs, and professional development opportunities
Requirements
- Strong communication and relationship-building abilities
- Exceptional customer service mindset
- Ability to prioritize tasks and manage multiple responsibilities
- Strong organizational and follow-up skills
- Comfortable using online platforms and digital communication tools
- Self-motivated with the ability to work independently
- Reliable internet access and basic computer proficiency
- Must be at least 18 years of age
- Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, or Spain and other regions
- Enjoy creating personalized experiences for clients
- Have strong interpersonal and active-listening skills
- Demonstrate professionalism, reliability, and accountability
- Thrive in service-oriented environments
- Adapt quickly to changing priorities and client expectations
- Have an interest in client relations, hospitality, luxury services, travel experiences, or concierge-style support
Skills
Required
- Exceptional customer service mindset
Benefits
- Fully remote work environment
- Flexible scheduling to fit your lifestyle
- Comprehensive onboarding and training
- Ongoing mentorship and team support
- Opportunities for career growth and advancement
- Performance-based incentives and recognition
- Access to travel-related discounts and exclusive benefits
- Positive, collaborative, and supportive team culture