Veterinary Receptionist at Vetcelerator in Alexandria, Virginia, United States

Job description

• Client Service Representative People-First, Fear Free Practice in Alexandria, VA
• If you've been looking for a front-desk role where people matter, culture is healthy, and you're treated like an actual teammate instead of background noise, keep reading. Harmony Animal Hospital is a Fear Free Certified practice that prioritizes humans first, pets second, and clients third. Yes, in that order. It works.

Responsibilities

• This role is full-time, 3540 hours per week, Monday-Friday, plus 12 Saturdays per month, and occasional weekend cat boarding duties.
• Answering and managing multiple phone lines
• Checking clients-ins
• Educating clients
• Using Fear Free communication and handling
• Scheduling appointments
• Managing emails, online pharmacy requests, and client messages
• Preparing forms and scanning/uploading records
• Requesting medical records from other clinics
• Documenting all communication in our software
• Handling loyalty program tasks
• Keeping the reception area clean and tidy
• Helping your teammates
• Laughing, growing, and yes, petting puppies and kittens

Requirements

• At least 2 years of customer service experience (vet med a plus)
• A flexible schedule & can cover opening through closing shifts & Saturdays
• A friendly, confident way of communicating
• The ability to handle multiple phone lines without panicking
• A fast-paced, go-getter attitude
• Strong writing skills
• Charisma and the ability to build trust quickly
• A curious mind that looks for ways to keep improving, and genuinely wants to grow in this field
• A calm, kind approach on busy days
• A desire to help teammates grow and succeed
• You like humans as much as pets. You're the kind of person who remembers names, smiles easily, and brings steadiness to a busy front desk. You know how to care for yourself, not burn yourself out, and keep things moving with compassion and patience.
• You are A teammate who understands and supports our mission
• Someone who makes clients feel confident and welcomed
• Clear, compassionate communication
• Strong multitasking in a busy reception area
• Calm professionalism
• Good judgment and strong time management
• A willingness to learn, grow, and help others do the same
• The ability to leave ego at the door
• Humor, honesty, and humanity
• Someone who takes their lunch break because burnout helps no one

Skills

Required

• Flexible schedule
• Friendly, confident communication
• Ability to handle multiple phone lines
• Fast-paced, go-getter attitude
• Strong writing skills
• Curious mind and desire to improve
• Calm, kind approach on busy days
• Desire to help teammates grow

Preferred

• Vet med experience

Benefits

• Starting at $18.50/hr
• 401(k) with 4 percent match
• Stipend for health, dental, and vision insurance
• PTO
• Discounted pet care
• Scrub allowance
• A supportive, kind, people-focused workplace
• Growth opportunities, coaching, mentoring, and team development