Information Technology Customer Service Representative (temporary part-time) at Fort Valley State University in Fort Valley, GA, USA

Job description

• The Information Technology Customer Service Representative provides front-line customer and technical support during the University's deployment of Apple devices. This position provides excellent customer service to students, alumni, parents, faculty and staff. Also, providing basic troubleshooting and refers more complex issues to Information Technology staff.

Responsibilities

• Provides professional customer service and responds to Apple device questions.
• Assists with Apple device deployment and distribution.
• Provides basic troubleshooting for hardware, software, setup, and connectivity issues.
• Documents support requests and actions taken.
• Escalates complex or unresolved issues to Information Technology staff.
• Protects confidential University, employee, and student information.
• Performs other related duties as assigned.

Requirements

• Associate's degree in information technology, computer science, or a related field, or an equivalent combination of relevant education and experience.
• Customer service experience.
• Familiarity with Apple devices and operating systems.
• Strong communication, problem-solving, and attention-to-detail skills.
• Ability to follow procedures, manage multiple requests, and escalate issues appropriately.
• Experience with Jamf or another mobile device management system.
• Apple certification or technical support training.
• Previous help desk, device deployment, or technical support experience.

Skills

Required

• Customer service
• Strong communication
• Problem-solving
• Attention to detail
• Ability to follow procedures
• Manage multiple requests
• Escalate issues appropriately