Assistant Front Desk Office Manager at Coral Hospitality in Young Harris, GA

Job description

• Imagine coming to work surrounded by the beauty of the North Georgia mountains while helping create unforgettable experiences for our guests. At Brasstown Valley Resort & Spa, hospitality is more than a job—it’s about creating mountain memories that bring families, couples, groups, and guests back year after year.
• Luxury lodging and dining
• An 18-hole championship golf course
• Equestrian stables
• A full-service spa
• Activities and experiences for guests of all ages
• Brasstown Valley Resort & Spa is proudly managed by Coral Hospitality, one of the Southeast’s premier hospitality management companies.
• The ideal candidate is a confident hospitality professional who thrives in a fast-paced environment and enjoys leading others. You should be:
• Guest-focused and committed to exceptional service.
• A strong communicator and team player.
• Organized, dependable, and able to prioritize effectively.
• Comfortable handling challenging situations with professionalism.
• Adaptable and able to remain calm when unexpected situations arise.
• Detail-oriented with a commitment to quality and accuracy.
• Comfortable supervising, coaching, and motivating a team.
• Willing to take initiative and step in wherever needed.

Responsibilities

• Reporting to the Front Desk Manager, you’ll play a key role in ensuring smooth daily operations and delivering the high level of service our guests expect. Responsibilities include:
• Lead and support Front Desk, Night Audit, and Guest Services operations.
• Ensure every guest receives prompt, courteous, and personalized service.
• Supervise, schedule, train, and support a team of approximately 10–15 employees.
• Handle guest concerns and resolve issues with professionalism, care, and sincerity.
• Maintain appropriate staffing levels and effectively manage workflow.
• Coordinate closely with Housekeeping to ensure rooms are ready for guest arrivals.
• Oversee group room blocks, VIP billing, special requests, and corporate accounts.
• Partner with Sales and Reservations to ensure accurate room rates and guest information.
• Assist with pre-registration, reservation blocking, and other front-office functions.
• Ensure accounting, credit, and cash-handling policies and procedures are followed.
• Monitor equipment and supply inventory.
• Help train team members and support staff development.
• Assist with revenue management, budgeting, and forecasting.
• Ensure accurate end-of-shift balancing and completion of required checklists.
• Identify opportunities to improve efficiency, service, and the overall guest experience.

Requirements

• High school diploma or GED required.
• Some college preferred; equivalent education and experience will be considered.
• Previous hospitality or front-office leadership experience preferred.
• Strong computer skills and familiarity with PMS, Opera, Synaxis, GDS, CRS, and Microsoft Office are highly desirable.

Skills

Required

• Strong communicator and team player

Benefits

• At Brasstown, you’re not just joining a workplace—you’re becoming part of a team that creates memorable experiences in one of Georgia’s most beautiful