Service Advisor/Writer at Malloy Ford Charlottesville in Charlottesville, VA

Job description

• Malloy Ford in Charlottesville is looking for Service Advisers for our growing service department. We are a full-on service department with a quick-lane, gas and commercial vehicle shop. If you have automotive knowledge and customer service skills we want to interview you. We are willing to train the right person, you do not need to have previous service advisor experience, but do need a great attitude, willingness to learn, and reliable transportation to get you to and from work.
• By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future.

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Requirements

• Previous service department experience (not a requirement)
• Previous Reynolds&Reynolds experience (not a requirement)
• Ability to summarize customer concerns clearly for the technician to diagnose
• Knowledge of automobiles
• Great customer service skills
• Past experience as a service advisor, assistant lane manager or service consultant (not a requirement)
• Energetic personality and positive friendly attitude.
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills, typing, and willingness to learn new technology
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• Ability to work under pressure

Skills

Required

• Automotive knowledge
• Customer service skills
• Great attitude
• Willingness to learn
• Reliable transportation
• Knowledge of automobiles
• Great customer service skills
• Personal and professional integrity
• Ability to work under pressure

Preferred

• Previous service department experience
• Previous Reynolds&Reynolds experience

Benefits

• Competitive Pay (7% COD & Warranty)
• Flexible Working Hours (Mon to Fri, alternating early days, and one Saturday per month)
• Health Insurance
• PTO & Sick Leave
• 401(K)