Lead Veterinary Receptionist at Fleur Pet Hospital at Vetcelerator in Des Moines, Iowa, United States

Job description

• Fleur Pet Hospital is a locally owned, full-service veterinary clinic dedicated to providing compassionate, high-quality care for pets and peace of mind for their families. Our team values kindness, respect, and teamwork. We treat each pet as our own and every client as a valued partner in their pet's health.
• We're looking for an experienced, dependable Lead Receptionist to take ownership of our front desk operations. This role is ideal for someone who enjoys client interaction while also handling the behind-the-scenes responsibilities that keep a clinic running smoothly.

Responsibilities

• Serve as the primary point of contact for client service and front desk operations
• Deliver a consistent, high-quality client experience from check-in to check-out
• Answer phones, schedule appointments, and manage client communications
• Oversee appointment flow and help maintain an efficient daily schedule
• Assist with staff scheduling using Stripe
• Order clinic supplies and pet food, and manage inventory levels
• Enter invoices and maintain accurate financial and inventory records
• Process payments and assist with billing inquiries
• Keep the reception area clean, organized, and welcoming

Requirements

• Previous experience in a veterinary, medical, or high-volume customer service setting
• Strong organizational and problem-solving skills
• Ability to multitask and stay composed in a fast-paced environment
• Comfortable with computers, scheduling systems, and basic administrative tools
• A professional, calm approach when handling client concerns
• A genuine passion for animals and client care
• Resume Inventory BASIC Emergency Operations Ownership Payments Records Scheduling Teamwork Customer Service

Skills

Required

• Teamwork
• Customer Service
• Ownership
• Professionalism
• Calmness
• Multitasking
• Organizational skills
• Problem-solving
• Stripe
• Scheduling systems
• Basic administrative tools
• Inventory management

Benefits

• Competitive pay based on experience
• Paid time off and paid holidays
• Employee discounts on veterinary services
• A supportive, team-oriented environment
• Opportunities for growth and increased responsibility