Bath Store Sales Associate at The Granite Group in Watertown, MA

Job description

• The Designer Bath Showroom Sales Associate is responsible for exceeding our customers’ expectations with superior customer service, product and industry knowledge. The Sales Associate is expected to meet or exceed individual monthly sales and gross profit goals as well as strive to help Designer Bath meet or exceed its overall goals. This is a full-time position, salary plus commission, with hours that may include evenings and/or weekends.

Responsibilities

• Greet visitors by phone and in person in a friendly, professional manner.
• Achieve sales success by meeting with and selling to Designer Bath customers: plumbing contractors, general contractors, builders & remodelers, designers, architects, homeowners.
• Be aggressively mindful of all specified sales and gross profit goals and the products that can best help achieve them.
• Demonstrate proficiency in CSD, the company’s order entry and inventory system.
• Promptly prepare and distribute quotes to all involved in a project (homeowner, contractor, etc.)
• Prepare and maintain Specbooks for customers.
• Follow up on all quotes in a timely manner until a sales order is closed or rejected.
• Work collaboratively with the contractor/builder/etc. to help ensure the project runs smoothly and on time.
• Proactively keep the customer apprised of the status of their order.
• Continue to build a network of repeat customers, particularly within the trades.
• Maintain accurate pricing on all displays.
• Work with the Showroom Director to ensure all product displays in good condition and up to date.
• Continue to develop knowledge and expertise on all the products and lines displayed in the store as well as industry trends.
• Participation in meetings, marketing events and training events, both live and virtual, offered by the company and/or product vendors.
• Help to develop and implement in-store promotions and events in collaboration with the Showroom Director and the Marketing team.
• Keep the store environment (including desk area) and product literature clean, neat and attractive.
• Monitor exterior storefront to ensure it is neat and tidy, e.g. windows, doors, sidewalks, plantings.
• Perform all duties in a consistently safe manner, and adhere to all company safety policies.
• Perform other duties as assigned.
• Maintain a professional appearance.

Requirements

• Knowledge of the kitchen and bath or lighting industry and/or a strong desire to learn
• Strong solutions-based selling and closing techniques
• Comfortable cold calling and pursuing new customers to achieve sales goals
• Strong math skills
• Knowledge of common computer applications and internet search techniques
• Customer service orientation
• Strong communication (written and verbal) and interpersonal skills
• Assertiveness
• Excellent organizational and time management skills; ability to prioritize
• Good problem-solving and conflict resolution skills
• High school diploma or general education degree (GED)
• One to three months related experience and/or training; or equivalent combination of education and experience.
• Demonstrated proficiency as a Showroom Sales Associate
• This Job Description describes the general nature and level of work being performed in this role. This is not intended to be an all-inclusive list of duties. Other responsibilities may be assigned, as required, by management. In addition, other knowledge, skills and abilities may be required as necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Skills

Required

• Strong math skills
• Customer service orientation
• Assertiveness

Benefits

• We are a family and community first company, and our benefits and opportunities prove it! As a fulltime team member, you will have access to health benefits for yourself and your family, wellness discounts, team member assistance programs, team member discounts, 401k with a company match, financial protection (HSA, FSA, life insurance, etc.) Earned paid time off totaling 15 days per year as well as paid company holidays. Community involvement opportunities such as TGG Cares and more!