Customer Service Supervisor at SPIROL in Danielson, CT, USA

Job description

• Do you want to make a difference every day? Would you like to work for a global manufacturer with a world-class approach to people, process and product? Then make SPIROL your new home and career!
• At SPIROL, we work with our customers to help them succeed. From automobiles, to hand and power tools, to aerospace and green energy, SPIROL provides the engineered metal fasteners that literally hold the world together.
• We are looking for an experienced Customer Service Supervisor to join our team in Danielson, CT. This role is 100% on site.

Responsibilities

• The Customer Service Supervisor leads the customer service team and is responsible for customer retention through effective execution of SPIROL's Order Fulfillment Process. This individual provides coaching, develops employees, drives process improvement, manages escalated customer situations, supports recruiting and onboarding efforts, and ensures the department meets service objectives.

Requirements

• 3+ years of customer service leadership experience
• Manufacturing environment strongly preferred
• Experience leading and developing teams
• ERP and business systems experience is considered ideal
• Strong operational and organizational skills
• Proven ability to manage competing priorities
• Experience with performance management, coaching, and employee development

Skills

Required

• Customer service leadership
• Team leadership and development
• Performance management
• Coaching
• Employee development

Preferred

• Manufacturing environment experience
• ERP and business systems experience

Benefits

• Competitive Compensation Structure
• Health/Dental/Vision/Life Insurance
• Disability Insurance
• 401(k) with Company Matching
• ESOP Pension
• Pet Insurance
• Paid time off
• Employee Referral Bonus Program
• Education Assistance Program
• Employee Assistance Program