Account Manager at Supplement Factory in Ashford, England, United Kingdom

Job description

• Job Description:

Responsibilities

• We're looking for a proactive and adept Account Manager. This role is essential in building and ensuring successful long term relationships with our clients
• Manage a portfolio of existing accounts with the view of providing exceptional customer service and growing the overall account value.
• Work with clients to receive accurate forecasts and support them with lead times to ensure they have adequate available stock to meet their demand.
• Serve as the lead point of contact for all customer account management matters.
• Build and maintain strong, long-lasting client relationships.
• Develop trusted advisor relationships with key accounts and customer stakeholders.
• Ensure the timely and successful delivery of our products and services according to customer needs and objectives.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Discover opportunities to expand account value and work closely with BDMs to achieve this.
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).Work with clients to ensure the forecasts are accurate in line with budget.
• Prepare reports on account status.
• Collaborate with sales team to identify and grow opportunities within territory.
• Assist with challenging client requests or issue escalations as needed.
• Ensure artwork is up to date
• Responsible for ensuring all internal documentation is accurate and approved by the client
• Manage projects in line with set KPIs and agreed deadlines

Requirements

• 5 Years in account management or project management roles.
• Account Management: 5 years (required)
• Parking Bonus Pay Account Management Salary Metrics Demand Manufacturing Documentation Project Management Customer Service Sales Management

Skills

Required

• Account Management
• Project Management
• Customer Service
• Sales Management
• Forecasting
• Documentation
• Manufacturing
• Demand
• Metrics
• Salary
• Parking
• Bonus Pay

Benefits

• £30,000 - £40,000 (plus bonus)
• Company Pension Scheme
• Free Eye Tests
• 22 Days Holiday + Bank Holidays
• Company pension
• Free parking
• Salary: From £30,000.00 per year
• Commission pay