Snow Operations Manager at Southview Design in Saint Paul, MN

Job description

• Summary of the position: The Operations Manager - Snow is responsible for the overall management of Snow and Ice Control services performed while adhering to the Southview Design sales process and core values.

Responsibilities

• Establish and successfully meet key performance indicators for snow sales, performance, and client retention along with Landscape Care Representatives.
• Maintain, cleanup, and assist with work tickets and invoicing in Aspire and sub-contractor portal.
• Deliver communications on a consistent basis with Landscape Care Reps and Snow Zone Coordinators via phone, text, email, or other appropriate technology to maintain excellent communications, high standards, and growing relations.
• Schedule and oversight of both in house crews and subcontractor crews.
• Visit sites during and after active snow events to ensure quality and team cohesion. Monitor and give feedback to ensure clients expectations are being met.
• Responsible for maximizing job site efficiencies while maintaining employee morale and safety.
• General machine maintenance oversight.
• Work hands-on with staff in the field to provide coaching and snow and ice control training.
• Appraise crew performance and resolve any conflict.
• Maintain professional and courteous communication with clients when responding to customer needs or questions.
• Additional duties as assigned. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

• Minimum Qualifications: Minimum of 3 years of experience in Managerial occupation. Minimum 3 years of experience in Snow and Ice Control industry preferred. Strong effective communication skills. Time management skills as well as flexibility and adaptability were needed. Must have a valid driver’s license, and an insurable driving record. Computer skills, creative problem solving, personnel management, organization, and customer service skills/experience preferred. Bilingual -Spanish a plus.
• Educational Requirements: Four-year College or University program degree or certificate; or four (or more) years related experience and/or training preferred.

Skills

Required

• Strong effective communication skills
• Time management skills
• Flexibility and adaptability
• Valid driver’s license
• Insurable driving record

Preferred

• Computer skills
• Creative problem solving
• Personnel management
• Organization
• Customer service skills/experience
• Bilingual - Spanish