Bilingual Front Desk at Clinica Family Health & Wellness in Boulder, CO

Job description

• At Clinica Family Health & Wellness, we believe everyone deserves high-quality, compassionate healthcare close to home. We are a nonprofit Federally Qualified Health Center (FQHC) that provides comprehensive, affordable medical, dental, behavioral health, pharmacy, and specialty behavioral care services. We are committed to being a healthcare home for our patients, a place where they receive coordinated, whole-person care from a team that supports their health and well-being at every stage of life.
• “This is a hard job that is not your typical reception position. You use your passion about how you work, helping your community. You will problem solve issues that don’t have a clear answer, manage large amounts of paperwork, and work with a wide range of people. On the flip side, the connections you will make in the front desk role are valuable to the patients. Patients will often request to work with their “favorite” front desk person and will bring burritos for the team to show their appreciation.” ~ Maggie Torres, Clinic Operations Manager (and previous front desk worker)
• You will help patients in a community health center with scheduling, co-payment, paperwork and work with the clinic team to ensure great patient experience.
• Do you enjoy getting to know patients, building relationships and welcoming them into the clinic?
• Are you passionate about patient service, ensuring their needs are important and will be taken care of, even when they are upset?
• Do you anticipate patient needs, going beyond what is expected to take care of them?
• Are you passionate about working in a non-profit community health setting?
• Are you bilingual in English and Spanish?

Responsibilities

• Answer phone calls and emails, answering patient and vendor questions.
• Check in and schedule patients, take co-payments and perform insurance verification.
• Address patient needs, from providing information to processing refills and explain requests will be taken care of in our expected timeline.
• Build relationships with everyone in the clinic, and be the central resource creating optimal patient and workflow.
• Process all paperwork including new patient forms, HIPAA, visit and demographic forms, and certified letters.
• Call patients to confirm appointments.
• Work at least one night clinic each week.
• Serve your community – you are here for the patients, and they are very grateful.

Requirements

• Bilingual in English and Spanish.
• Communication skills.
• Attention to detail.
• Reliability and dependability.
• Problem solving skills.
• Must be reliable and punctual.
• Team player.
• Tolerance for ambiguity.

Skills

Required

• Bilingual in English and Spanish
• Communication skills
• Attention to detail
• Reliability and dependability
• Problem solving skills
• Reliability and punctuality
• Team player
• Tolerance for ambiguity

Benefits

• Medical, Dental & Vision options
• Medical and Dependent Care FSA/HSA
• Company paid life insurance
• Long term disability insurance
• Accident/hospital plans
• 403(b) Retirement Plan with employer contributions
• CFWH offers vacation time, sick hours, and personal holiday hours
• A collaborative team environment
• Open communication with leadership and mission-focused engagement
• Training and growth opportunities with a supportive team invested in your success
• Compensation:  $21.00 - $26.60/hour. The posted range represents the full salary range for this position. Starting pay is based on factors such as directly related experience, education, licensure and/or certification, and internal equity.