Rooms Controller at Vacatia in Kissimmee, FL

Job description

• Now Hiring: Rooms Control | Keep Our Resort Operations Running Smoothly!
• Location: 2975 Arabian Nights Blvd, Kissimmee, FL 34747
• Pay rate: $18/hr
• Are you detail-oriented, organized, and passionate about delivering great guest experiences behind the scenes? Do you enjoy problem-solving and ensuring everything runs like clockwork? If so, we’d love to meet you!
• We’re currently seeking a Room Control team member to join our resort operations. In this vital role, you’ll help manage room assignments, coordinate with multiple departments, and ensure every guest enjoys a smooth check-in experience. You’ll also monitor room inventory, respond to online guest inquiries, and support our Front Desk and Reservations teams with precision and professionalism.

Responsibilities

• Manage room assignments for all pending and last-minute reservations
• Collaborate with Front Desk and Reservations to ensure smooth operations
• Monitor room inventory and communicate occupancy updates to management
• Identify and report potential overbooking or availability issues
• Respond to guest messages and reviews across online travel platforms
• Maintain accuracy in documentation, reports, and system entries
• Assist with check-ins, check-outs, and guest service needs as required
• Provide professional, courteous communication with both guests and team members

Requirements

• 2+ years of front office experience; resort or timeshare background preferred
• Strong organizational and multitasking skills
• Proficiency in Microsoft Office and reservation management systems
• Excellent communication and problem-solving abilities
• Dependable, detail-oriented, and able to work well independently or as part of a team
• Flexible schedule including evenings, weekends, and holidays

Skills

Required

• detail-oriented
• organized
• problem-solving
• professional
• courteous
• dependable
• team-oriented
• Microsoft Office
• reservation management systems

Benefits

• Be part of a supportive, team-oriented resort environment
• Gain valuable experience in resort operations and guest relations
• Opportunities for professional growth within hospitality