Manager, Accounts Payable & Receivable Operations at MassDevelopment in Devens, Massachusetts

Job description

• The Manager, Accounts Payable & Receivable Operations is a hands-on leader responsible for managing and developing the Accounts Payable, Accounts Receivable, and Purchasing team. Reporting to the Vice President of Finance & Assistant Controller, this position provides day-to-day leadership, coaching, and support to employees while ensuring the delivery of responsive, accurate, and efficient financial services across the organization.
• The Manager establishes clear expectations, fosters collaboration and continuous improvement, and works closely with departments throughout the agency to build strong relationships and deliver excellent service. This role is responsible for ensuring the effective operation of accounts payable, accounts receivable, purchasing, billing, and collections functions while promoting a positive, customer-focused, and high-performing team culture.

Responsibilities

• Lead, Develop & Manage a High-Performing Team
• Provide day-to-day leadership, direction, coaching, and support to Accounts Payable, Accounts Receivable, and Purchasing staff.
• Recruit, onboard, train, mentor, develop, and evaluate employees while fostering a collaborative, customer-focused, and results-oriented work environment.
• Establish clear expectations, provide regular feedback and coaching, and support team members in achieving individual and departmental goals while fostering a culture of continuous improvement.
• Foster a positive, collaborative, and customer-focused work environment that encourages professional growth, teamwork, open communication, and continuous improvement.
• Monitor workloads, assign responsibilities, and ensure resources are aligned to meet operational demands and service expectations.
• Provide guidance and support in resolving complex issues and removing obstacles that impact team effectiveness.
• Promote a culture of accountability, collaboration, service excellence, and continuous learning.
• Lead by example and help build trust, engagement, and strong working relationships within the team.
• Oversee Accounts Payable, Accounts Receivable & Purchasing Operations
• Manage the daily operations of accounts payable, accounts receivable, purchasing, billing, collections, and related financial activities.
• Ensure invoices, payments, purchase orders, vendor transactions, customer billings, and collections activities are processed accurately, efficiently, and timely.
• Monitor receivable aging, collections activity, vendor payments, and operational workflows, taking appropriate action to address issues, delays, or service concerns.
• Review and resolve complex vendor, customer, and departmental issues and provide escalation support when needed.
• Ensure compliance with organizational policies, procedures, and internal control requirements.
• Maintain effective working relationships with vendors, customers, employees, and agency stakeholders to support efficient operations and positive customer experiences.
• Identify trends, recurring issues, and opportunities to improve service delivery and operational performance.
• Drive Operational Excellence
• Evaluate workflows, procedures, and systems to identify opportunities to improve efficiency, consistency, service quality, and operational effectiveness.
• Lead process improvement initiatives that streamline operations, reduce manual effort, and improve the experience of employees, vendors, and customers.
• Establish and monitor performance measures related to processing timelines, collections, workload management, and service delivery.
• Develop practical solutions to operational challenges and implement improvements that support departmental and organizational goals.
• Recommend and implement best practices that strengthen internal controls while maintaining efficient and responsive business processes.
• Support the implementation and effective use of financial systems and technology solutions that enhance team productivity and service.
• Support Finance Department Operations
• Support month-end and year-end activities related to accounts payable, accounts receivable, purchasing, and related reconciliations.
• Assist with the annual 1099 reporting process and related documentation requirements.
• Support interim and annual audits by coordinating documentation and responding to audit requests in a timely manner.
• Partner with Finance leadership and department managers to address operational issues, improve processes, and support organizational objectives.
• Serve as backup to the Accounting Manager, General Ledger, as needed.
• Participate in Finance Department initiatives, special projects, and other duties as assigned.

Requirements

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field; equivalent combinations of education and experience will be considered.
• Five to seven years of progressively responsible experience in accounts payable, accounts receivable, purchasing, billing, collections, financial operations, or related functions.
• At least five years of supervisory or management experience, with demonstrated success leading, developing, and motivating teams.
• Proven ability to lead and motivate employees, navigate performance challenges, build trust, and create a culture of accountability, collaboration, and continuous improvement.
• Experience managing operational workflows, priorities, service expectations, and competing deadlines in a fast-paced environment.
• Demonstrated success improving processes, implementing operational improvements, and enhancing service delivery.
• Strong customer service orientation with the ability to build productive working relationships across all levels of an organization.
• Working knowledge of accounting principles, financial operations, internal controls, and compliance requirements.
• Strong organizational, problem-solving, analytical, and decision-making skills.
• Excellent interpersonal and communication skills, with the ability to effectively collaborate with employees, managers, vendors, customers, and external stakeholders.
• Experience with financial management and ERP systems; Microsoft Dynamics GP experience is a plus.
• Advanced proficiency in Microsoft Excel and other business applications.
• Experience in a governmental, quasi-public, nonprofit, or similarly regulated environment is preferred.

Skills

Required

• Leadership and team management
• Process improvement
• Customer service orientation
• Interpersonal and communication skills
• Financial management and ERP systems
• Advanced proficiency in Microsoft Excel

Preferred

• Microsoft Dynamics GP experience

Benefits

• Comprehensive Benefits: Medical, dental, and vision insurance to support you and your family
• Retirement Readiness: Robust 401(a) and 457(b) plans with agency match
• Generous Paid Leave: Vacation, sick time, personal days, and holidays
• Flexible Work Environment: Hybrid work options to support balance and integration
• Investment in You: Tuition reimbursement, student loan assistance, and opportunities for continued learning
• Wellness Support: Resources and programs to help you thrive personally and professionally
• $100,000 - $115,000