Customer/Billing Business Analyst at DS Technologies Inc in NY- Syracuse-13201 Fully Remote - US

Job description

• DS Technologies Inc is looking for Customer/Billing Business Analyst role for one of our premier clients.
• We are seeking a Customer/Billing Business Analyst with strong experience in the energy/utilities domain to support National Grid. The ideal candidate will analyze, document, and validate business requirements for customer billing processes and collaborate closely with technical teams to ensure accurate system implementation.

Responsibilities

• Gather, analyze, and document business requirements related to customer billing systems.
• Work with stakeholders to understand billing processes, account management, and payment workflows.
• Translate business requirements into functional specifications for development and testing teams.
• Support User Acceptance Testing (UAT) by validating billing scenarios and ensuring alignment with business rules.
• Identify process improvements and recommend solutions to enhance billing accuracy and efficiency.
• Collaborate with developers, testers, and project managers to ensure timely delivery of billing enhancements and fixes.

Requirements

• Strong experience as a Business Analyst in Customer/Billing processes, preferably in the energy/utilities sector.
• Knowledge of utility billing systems and customer account management.
• Strong analytical, documentation, and communication skills.
• Experience with requirements gathering, process mapping, and use case creation.
• Ability to work independently and effectively in a remote or hybrid environment.
• Experience with National Grid or other major energy utility companies.
• Familiarity with billing system implementations or upgrades.

Skills

Required

• Strong analytical skills
• Documentation skills
• Communication skills
• Requirements gathering
• Process mapping
• Use case creation

Benefits

• Compensation: $55.00 per hour