Sales Account Executive at IEL Freight in Charleston

Job description

• The Logistics Account Executive, Trainee is responsible for mastering IEL’s foundational sales, operations, and customer service processes through a structured training program, then applying these skills to build and manage a personal book of business. This role combines training, sales prospecting, operational execution, and customer relationship management to prepare for advancement to a Logistics Account Executive II (Tier 2).

Responsibilities

• Training & Development
• Actively participate in IEL’s new hire training program, focusing on foundational sales, operations, and customer service skills.
• Apply feedback from Sales Management and peers to continuously improve performance.
• Utilize IEL Training resources to increase independence in task execution.
• Sales Prospecting & Business Development
• Meet outbound calls and talk time daily metrics, including prospecting and check calls.
• Build a personal book of business by securing new accounts and initiating long-term customer relationships.
• Negotiate rates and bid on future business, with guidance from managers and mentors.
• Operational Execution
• Adhere to IEL’s operational standards and compliance protocols (The IEL Way).
• Building and posting loads
• Carrier sales and setup
• Dispatch and check calls
• Customer invoice review and AR follow-up
• Collect and file all required paperwork to ensure timely and accurate payment.
• Serve as a resource for new trainees’ post training by demonstrating best practices through call shadowing.
• Customer Relationship Management
• Develop and strengthen customer relationships to generate residual and repeat business.
• Identify when relationships require additional attention and engage managers as needed.
• Act as a trusted liaison between customers and carriers, ensuring clear communication and alignment of service expectations.

Requirements

• Highschool graduate or equivalent required; post- secondary education in business, sales or logistics preferred.
• Strong work ethic with the ability to stay focused and productive in a goal driven environment.
• Effective problem-solving skills and high level of attention to detail.
• Ability to thrive in a fast pace, constantly evolving setting.
• Self-motivation with a willingness to learn and develop negotiation skills.
• Positive attitude and strong verbal and written communications skills.
• Proficiency in keyboarding and comfort using technology, including Microsoft Office Suite (Word, Excel, Outlook).
• Comfort level working with phone systems and load board software (training provided).
• Previous experience in sales, customer service or logistics is an asset, but not required.
• Willingness to complete and successfully pass IEL’s New Hire Training Program.

Skills

Required

• Strong work ethic
• Effective problem-solving
• Attention to detail
• Self-motivation
• Positive attitude
• Strong verbal and written communication
• Willingness to learn
• Phone systems
• Load board software

Benefits

• Base pay, bonus opportunities, competitive commissions, and unlimited earning potential. Ask your recruiter what our top LAE’s earn!
• Paid training with industry experts in the classroom and on the sales floor.
• Be a part of one of the fastest growing logistics companies in the country with career advancement and relocation opportunities.
• A collaborative team environment where your wins are celebrated, and your challenges are shared.
• Team outings, family friendly events, and sales competitions are just some of the ways we show our appreciation.
• Full-time employees enjoy benefits like Medical, Dental, Vision, Life, PTO, 401k, Pet insurance, Legal insurance, Tuition reimbursement, Student loan repayment assistance, Gym reimbursement, and a generous employee referral program!
• Your Road to Success Starts Here. Apply Today!