Mgr, Field Operations at Mitsubishi Electric Trane US in Hayward, CA

Job description

• The basic function of this position is to oversee assigned territory field activities and personnel.
• The essential functions of the position include, but are not limited to the following:

Responsibilities

• Directly manage and develop Construction and Modernization Superintendent(s). Set expectations around communication, documentation, and customer interaction. Ensure adherence to company policies and procedures.
• Act as an escalation point for project delays, labor issues, vendor/subcontractor conflicts, and customer concerns.
• Ensure consistent field execution standards across all projects and Superintendents.
• Oversee multiple active projects simultaneously, ultimately responsible for all construction and modernization projects for the Northern California branch.
• Reallocate resources across projects to maintain overall district performance.
• Track and trend recurring cost issues across projects.
• Develop and enforce standardized field process in accordance with company policy to improve performance.
• Coordinate with sales, engineering, procurement/materials, service, and others as needed.
• Lead or oversee job walks and site surveys for all projects.
• Manage all assigned projects / service accounts, as well as possibly selected projects in other locations.
• Supervise field mechanics, crews, foremen (working and non-working) for all assigned projects.
• As requested, plan and coordinate all installation activity with internal departments and customers. Establish pre-mobilization requirements with customer and ensure that those requirements are achieved prior to dedicating installation crews. Ensure customer satisfaction.
• Assist in sales growth for the assigned territory as requested.
• Directly plan and coordinate material deliveries with logistics section and other field installation personnel.
• Ensure strict adherence to OSHA requirements and safety program as detailed by the company Safety Officer.
• Document weekly safety audits and ensure daily safety meetings are being held and documented by each Local ­­­­ Mechanic on mobilized jobs.
• Support warehouse activities, both MEUS/EED office/warehouse as well as coordination with outside warehouse locations as required.
• Provide field manpower planning and manage human resources including adding and reducing manpower as required by workload.
• Ensure that all construction and modernization projects achieve or beat planned installation hours goals and meet customers’ expectations.
• Manage service field activities to meet business plan objectives and meet or exceed customers’ expectations.
• Scrutinize completed projects for cost and hours performance, identify the lessons learned or overlooked, then incorporate the new knowledge into day-to-day operations, and future projects of similar stature.
• Prepare and maintain construction installation, repair, modernization, and service schedules.
• As needed, work closely with project management team to help ensure customer and company needs are being met.
• Make recommendations on updates to installation manual and guidelines as directed.
• Offer recommendations to Quality Assurance and Safety Department on modifications that would allow for improvement of installation & service efficiency and consistency.
• Support and implement installation efficiency method improvements and training plan and provide training for field installers.
• Ensure MEUS/EED quality standards are met in each installation / service account.
• Ensure adjuster’s checklist completion for each unit installed for those assigned projects.
• Provide reports as directed by management, to update field efficiency improvement progress and objectives.
• Initiate, prepare and follow-up on trouble reports as outlined in the Trouble Reporting Process.
• Cooperate with service sales and branch management staff on open order sales and initiate opportunities where possible.
• Maintain and enforce current IIPP and other relevant safety programs.
• Scrutinize time tickets and ensure 100% accuracy of each entry by installation/service field staff.
• Follow Purchase Order procedures to include timely submittal of packing lists and/or receipts.
• Demonstrate basic office skills such as familiarity with Microsoft Outlook, PowerPoint, Excel, Word, and Project.
• Communicate effectively internally and externally in a clear, accurate, and concise fashion in written format or verbal means.
• Engage in Corporate Social Responsibility activities where possible.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree, preferably in Business, Construction Management, or Engineering desired
• Valid driver’s license with acceptable driving record.
• Proven successful track record of managing field installation activities, or equivalent experience in training and supporting installation activities.
• Training in basic Microsoft Office skills to include Outlook, Word, PowerPoint, Excel, and Project.

Skills

Required

• Leadership and team management
• Customer interaction and satisfaction
• Problem-solving and escalation handling
• Organizational and planning skills
• Microsoft Outlook
• Microsoft Word
• Microsoft PowerPoint
• Microsoft Excel
• Microsoft Project
• OSHA requirements and safety programs
• IIPP and other safety programs

Benefits

• The pay range for this position at commencement of employment is expected to be between $149,600 and $205,700/year; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including commissions based on achieving individual performance and/or sales metrics, incentive compensation and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these additional compensation and benefit plans will be provided if an employee receives an offer of employment.
• If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.