Front Desk Supervisor at Vacatia in Virginia Beach, VA
- Company: Vacatia
- Location: Virginia Beach, VA
- Posted: Sep 18, 2026
- Type: Full-time
- Salary: $17/hr
- Experience: 3+ years
Overview
Now Hiring: Front Desk Supervisor | Join Our Ocean Key Resort Team! We’re looking for a Front Desk Supervisor to guide our front desk team and ensure every Owner and guest receives a warm welcome and a seamless experience.
Job description
- Now Hiring: Front Desk Supervisor | Join Our Ocean Key Resort Team!
- We’re looking for a Front Desk Supervisor to guide our front desk team and ensure every Owner and guest receives a warm welcome and a seamless experience.
- As a Front Desk Supervisor, you’ll balance leadership and guest service, helping to create memorable stays while supporting your team with training, coaching, and day-to-day operations. If you’re passionate about hospitality and ready to take the next step in your career, we’d love to meet you!
Responsibilities
- Lead by example in providing outstanding guest service.
- Support front desk operations including check-ins, check-outs, payments, and reservations.
- Resolve guest concerns quickly and professionally.
- Train, mentor, and motivate front desk clerks.
- Ensure accuracy in financial transactions and cash handling.
- Coordinate with Housekeeping and Maintenance for special requests, early arrivals, and late checkouts.
- Maintain a clean, safe, and welcoming front desk environment.
- Uphold company policies, safety standards, and guest confidentiality.
Requirements
- 1–3 years of front desk experience and leadership experience, within hospitality.
- High School Diploma or GED required.
- A strong customer service mindset with excellent communication skills.
- Proven ability to lead a team, resolve issues, and keep morale high.
- Computer proficiency and prior cash-handling experience.
- Dependability, professionalism, and flexibility to work evenings, weekends, and holidays.
Skills
Required
- Strong customer service mindset
- Excellent communication skills
- Proven ability to lead a team
- Resolve issues
- Keep morale high
- Computer proficiency
- Prior cash-handling experience
- Dependability
- Professionalism
Benefits
- At Vacatia, we believe in creating exceptional guest experiences and a supportive, team-driven workplace. As a Front Desk Supervisor, you’ll have the opportunity to grow your leadership skills while making a real impact on both our guests and your team.
- Pay: $17/hr