Senior Print specialist / Account Manager at AlphaGraphics in CA-Walnut Creek-94596

Job description

• We are a custom print solutions company that takes a consultative approach to help our clients achieve their marketing goals with the best possible outcomes. At AlphaGraphics, we are committed to providing tailored solutions that align with our customers’ needs.
• As a CSR / Senior Print Specialist at AlphaGraphics, you will be responsible for managing the entire customer journey for marketing projects—from initial quote to final delivery. This role is critical in ensuring that each project runs smoothly and meets both customer expectations and Alphagraphics quality benchmarks.

Responsibilities

• Conducting thorough requirement analysis to ensure accurate understanding of project needs.
• Creating detailed estimates and following up with customers in a timely manner.
• Converting estimates into invoices and ensuring a smooth handoff to design and production teams.
• Collaborating with the production team to ensure the job is completed on time, maintaining the highest standards of quality throughout the process.
• Upholding AlphaGraphics’ quality control standards at every stage to deliver outstanding results to our clients
• Assists customers with completing large and small print jobs, including estimating, invoicing and payment processing.
• Helps customers via email, phone calls and face to face or via online interactions
• Captures customer’s specifics using “Job Analysis” questions
• Reviews customer’s proofs, manages the proofing process, and calls customers when jobs are ready for pick up
• Creates job estimates/orders/invoices using MIS/CRM tools
• Maintains current pricing strategies and customer billing procedures
• Follows up and manages Inbound Leads

Requirements

• Print Industry experience and knowns what it taken to print a job - BW, Color and Press , Cut sheet or wide format, we have it.
• Has a thorough knowledge of Print products and services, production processes, capabilities, and pricing
• Experience working in print industry in a consultative role or account management role.
• Possesses a solid knowledge of MIS systems and order entry processes
• Strong analytical skills (break projects into steps or sets)
• Excellent writing and verbal skills
• Professional appearance and decorum
• Strong organizational and time-management skills

Skills

Required

• Print industry experience
• Knowledge of print products and services
• Knowledge of pricing
• Strong analytical skills
• Excellent writing and verbal skills
• Professional appearance and decorum

Benefits

• Competitive salary
• Paid time off
• Training & development
• Compensation: $22.00 - $25.00 per hour