INVESTIGATIVE ANALYST: SOCIAL MEDIA at KENTECH in FL-Miami-33134 Fully Remote - US

Job description

• MISSION
• We're on a mission to help the world make clear and informed hiring decisions
• VALUE
• In order to achieve our team, exhibit the behaviors and core values aligned with this mission http://www.ekentech.com/core-values
• People-Focused: We are people-focused and results-driven.
• Growth Minded: We believe in collaborative learning and industry best practices to deliver excellence.
• Fact Finders: We are passionate investigators for discovery and truth.
• Community and Employee Partnerships: We believe there is no greater power for transformation than delivering on what communities and employees care about.
• IMPACT
• As a small agile company, we seek high performers who relish in the idea that their effort will directly impact our customers and help shape the next evolution of background investigations.
• KENTECH is seeking a Social Media Investigations Investigative Analyst who is detail-driven, internet-savvy, and confident managing investigative work with limited oversight. In this role, you will conduct fact-based social media and online presence investigations, identify inconsistencies and potential risk indicators, and produce clear, well-written reports that meet quality and compliance expectations. You will also help improve workflow by staying organized, communicating early, and flagging issues before they become larger concerns.

Responsibilities

• Conduct impartial, fact-based social media and online presence investigations in accordance with internal standards and client requirements.
• Review applicant information, source documentation, and online identifiers to support accurate subject matching and digital profile analysis.
• Perform advanced internet research across social media platforms, search engines, public websites, forums, blogs, and other online sources.
• Identify discrepancies, red flags, concerning online behavior, and relevant patterns across publicly available digital content.
• Validate identity and profile linkage using names, usernames, locations, photos, biographical details, and other available data points.
• Document findings in a clear, objective, and legally defensible manner, following internal guidelines and client-specific requirements.
• Manage multiple cases at once while maintaining productivity, quality, and deadline expectations without repeated follow-up.
• Escalate complex findings, uncertain matches, or high-risk content to leads or internal partners in a timely manner.
• Maintain proactive communication with leads and team members regarding case status, obstacles, and trends.
• Contribute to process improvements by sharing recurring issues, workflow suggestions, and practical recommendations.
• Stay current on platform changes, search techniques, and evolving digital research methods relevant to online investigations.

Requirements

• Required
• Bachelor’s degree required, Criminal Justice, Pre-Law, Paralegal, Journalism, Political Science, Communications, Cybersecurity, or similar.
• 2+ years of experience in investigative, research, compliance, legal, social media review, online moderation, intelligence gathering, or document-heavy work.
• Strong written communication skills, including editing and report-quality writing.
• Strong internet research skills and the ability to navigate multiple online platforms and tools efficiently.
• Comfort working in systems and learning new tools quickly in a tech-forward environment.
• Ability to handle sensitive data with professionalism, discretion, and sound judgment.
• Ability to apply policy and investigative standards consistently when reviewing publicly available online content.
• Must be able to pass security clearance to obtain a Permanent Employee Registration Card (PERC), or already have one.
• Must be willing to complete a drug test.
• Experience with social media investigations, OSINT, digital footprint research, or online due diligence.
• Experience reviewing publicly available online content for risk indicators, behavioral concerns, or policy-related issues.
• Experience working in regulated, government, legal, compliance-driven, or background screening environments.
• Familiarity with identity verification, public records research, or background screening workflows.
• Desired Soft Skills
• Critical Thinking: Strong judgment and the ability to connect digital details and draw accurate conclusions.
• Attention to Detail: High accuracy and the ability to spot small inconsistencies that matter.
• Problem-Solving: Resourceful and persistent when working through incomplete or unclear information.
• Communication: Clear, timely updates and strong written reporting skills.
• Adaptability: Comfortable with changing platforms, shifting priorities, and evolving case needs.
• Team Collaboration: Reliable partner who supports workflow and shared goals.
• Ethical Integrity: Trustworthy with confidential and sensitive information.
• Resilience: Calm under pressure and able to maintain quality when workloads increase.

Skills

Required

• Internet research
• Social media platforms
• Search engines
• Public websites
• Forums
• Blogs
• OSINT
• Identity verification
• Public records research
• Background screening workflows

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Profit sharing
• Vision insurance
• Starting Pay: $15.00 per hour
• Compensation: $15.00 per hour