Customer Service Representative at Baseline Fitness in ND-Fargo-58102
- Company: Baseline Fitness
- Location: ND-Fargo-58102
- Posted: Sep 18, 2026
- Type: Full-time
Overview
Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. · Greet/meet potential members, providing a great customer experience.
Job description
- Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Responsibilities
- · Greet/meet potential members, providing a great customer experience.
- o Answering phone calls in a polite and friendly manner to assist with questions or concerns.
- o Taking info calls and tours
- o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
- · Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
- · Help maintain the neatness/cleanliness of the club.
Requirements
- · Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
- · Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
- · Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
- · Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
- · Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.
- · Honesty and good work ethic
- · Strong customer service skills
- · Basic computer proficiency
Skills
Required
- Honesty and good work ethic
- Strong customer service skills
- Basic computer proficiency
Benefits
- Employee discounts
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Training & development
- Wellness resources
- · Dollars for Scholars Program
- · Employee Appreciation Program
- · Free Membership for self and one family member or friend
- · Team Member Support Team
- · Health, Dental and Vision Insurance
- · Critical Illness Insurance
- · Short Term Disability Insurance
- · Accident Insurance
- · Voluntary Life Insurance
- · Pet Insurance
- · HSA
About Baseline Fitness
Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness JOIN THE CLUB. Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU. Our customer service philosophy is that it’s not enough to simply meet member expectations, we want to exceed their expectations and make them our Raving Fans. In addition to positively promoting the Judgement Free Zone, we also want our members to be raving fans of the team members who are responsible for impacting their lives every day, each time they step into a Planet Fitness club. Much like that post-workout bliss, it sure feels good to know that members recognize and appreciate the people here that create their excellent experience.