Customer Service at Universal Presentation Concepts in Madison, WI, USA
- Company: Universal Presentation Concepts
- Location: Madison, WI, USA
- Posted: Sep 18, 2026
- Type: Full-time
- Experience: 2+ years
Overview
The Customer Service Associate serves as the frontline and first point of contact for external customers. UPC prides themselves on excellent customer service. It is critical that this role always conducts friendly, professional, and prompt communication both with external customers and internal staf…
Job description
- The Customer Service Associate serves as the frontline and first point of contact for external customers. UPC prides themselves on excellent customer service.
- It is critical that this role always conducts friendly, professional, and prompt communication both with external customers and internal staff.
- This role serves customers daily by providing product, order, shipping, and service information. The Customer Service Associate should build relationships with customers to encourage new and repeat business opportunities.
- Position requires thorough knowledge of UPC products within the first few months of employment.
- Customer Service Associates handle all administrative duties that facilitate the order entry process.
Responsibilities
- Serves as the frontline and first point of contact for external customers.
- Conducts friendly, professional, and prompt communication with external customers and internal staff.
- Provides product, order, shipping, and service information to customers daily.
- Builds relationships with customers to encourage new and repeat business opportunities.
- Handles all administrative duties that facilitate the order entry process.
Requirements
- High School Diploma or equivalent required. Minimum 2 years of experience in customer service or related role.
- Extremely detail oriented, excellent written and verbal communication skills are a must.
- Ability to handle a fast-paced, dynamic work environment, stressful situations, and deadline pressures as well as plan and carry out responsibilities with minimal direction.
- Excellent computer skills and proficiency operating Microsoft Suite, with an emphasis on Excel, Office and Word.
- Must have a strong aptitude working in an ERP, such as Odoo, or other related systems.
- Must have the ability to learn and master UPC's internal order entry system.
Skills
Required
- Extremely detail oriented
Preferred
- ERP experience helpful
Benefits
- 401(k)
- Paid Time Off (PTO)
- Health insurance benefits
- Paid holidays
- And more
About Universal Presentation Concepts
UPC has been designing and manufacturing retail store fixtures and point-of-purchase displays in Madison, Wisconsin, for almost 50 years, since 1978. Started as a family business, we have grown and have established ourselves worldwide. We are employee centric and are looking for strong candidates and long-term commitments. Our employee's tenure says it all! UPC is looking for dedicated and experienced employees for Administrative, Design, Engineering and all levels of manufacturing. Please apply to our team.