Water Mitigation Project Manager at ServiceMaster RRH in VA-Fredericksburg-22405

Responsibilities

• Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site
• Completes assigned jobs according to company processes, maintains quality control within the budget of each job
• May perform daily monitoring on active residential and/or commercial jobs and communicates with customers.
• Maintains records of personnel and resources used on projects and communicates all billable events to others.
• May be responsible for creation of estimates in applicable software
• Inspect and scope jobs onsite-and works with Project Manager/ Crew Chief/Lead Tech on scope of job
• Document / review loss with clear and descriptive job photos and upload into operating system/software
• May write mitigation and reconstruction estimates using Xactimate
• Communicates conversations and key information on the job using the notes feature in required software
• Estimates using carrier audit standards and manages the estimate based on feedback from client and customer
• Explains drying process and next steps to resolution in person to customers using printed materials as a guide
• Interfaces with adjusters and customers in person, over the phone, and virtually to resolve issues and answer questions about the loss
• May perform quality assurance inspections after completion and obtain customer signatures for approval, requests payments when necessary.
• Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies
• May train new technicians or key operational team members

Requirements

• High school graduate or equivalent, college degree preferred.
• Strong knowledge of insurance restoration and or construction industry
• Valid Driver's License and satisfactory driving record
• Ability to lift up to 70 lbs.
• Able to work independently or work with/lead a team
• Exhibit professionalism, maturity, and the willingness to serve the customer
• Experience managing teams of 2 or more
• Experience with entering data using a tablet or mobile phone
• Strong verbal and written and communication skills
• Strong problem solving and customer service skills
• Must be able to prioritize activities and meet deadlines
• Working on-call schedule is required
• ASD – Applied Structural Drying Technician
• FSRT – Fire & Smoke Restoration Technician
• OCT – Odor Control Technician
• WRT – Water Damage Restoration Technician

Skills

Required

• Ability to lift up to 70 lbs.
• Experience managing teams of 2 or more
• Working on-call schedule is required

Preferred

• OCT – Odor Control Technician

Benefits

• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Paid Training and certifications
• Retirement Plan- Safe Harbour
• Health and Dental insurance
• Company Vehicle- once trained
• Company Phone
• Competitive pay
• Paid Holidays / Vacation
• 401(k) matching
• Compensation: $18.00 - $24.00 per hour