Call Center Marketing Agent at Capital Vacations in Myrtle Beach, SC

Job description

• This agent will handle heavy marketing + service duties, books tours, etc.

Responsibilities

• Day to day marketing and services
• Handles any points discrepancies for sales
• Helps close deals with prospect or owner’s appeasements
• Assistance with all Global Exchange needs
• Assistance with all Club and Lifestyles Plus needs
• Back Office duties may include, point audits, assist with ARDA requests, Aspire requests, escalated issues
• Assist with ordering supplies for call center
• Monitor and respond to Social Media posts
• All other duties as assigned
• General Statement - Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.

Requirements

• 2+ years of Customer Service experience
• Proficiency with Microsoft Office applications, High proficiency in MS Office
• Previous experience as customer service, reservations, or travel agent (desired)
• A strategic mindset to problem solve and craft win/win solutions
• Experience working with Owners in a timeshare or call center atmosphere
• Knowledge in Time Share Ware is a must
• Strong analytic, problem-solving skills to pinpoint issues and identify solutions
• Strong written and verbal communication skills
• High end customer service skills
• Travel experience
• Flexible schedule – Ability to work holidays and weekends are a must
• Competent working with Microsoft Office suite, including Word, Outlook, and Excel
• Shift: Additional hours may be necessary to meet goals and deadlines and to cover shifts

Skills

Required

• High end customer service skills

Preferred

• Travel experience

Benefits

• Starting Pay is $15 per hour during training. After training, the agent will go to $16/ hr PLUS commissions\