Contents Operations Manager at ServiceMaster RRH in SC-Spartanburg-29303

Job description

• At ServiceMaster Restore, we don’t just restore belongings—we help restore homes, businesses, and peace of mind. As a trusted leader in disaster restoration, we respond when property owners need us most.
• We are seeking an experienced Contents Operations Manager to lead all aspects of contents restoration projects, from the initial assessment and pack-out through cleaning, storage, pack-back, and customer completion. This is a hands-on leadership role for an organized, accountable professional who can manage people, protect customer property, maintain accurate documentation, and drive department profitability.

Responsibilities

• Own contents projects from scope through completion, including production plans, schedules, labor, equipment, and warehouse space
• Lead, train, and hold the contents team accountable for productivity, quality, safety, and customer service
• Ensure every item is photographed, inventoried, labeled, tracked, and returned with accurate chain-of-custody records
• Inspect work at key stages and require corrections before delivery or pack-back
• Keep customers, adjusters, and Project Managers informed on timelines, changes, and concerns
• Manage job costs against budget, document scope changes before extra work is performed, and hand off complete files ready for billing
• Recruit, onboard, and coach team members
• Keep the warehouse organized and properly staffed

Requirements

• Experience in contents restoration, disaster recovery, moving and storage, or warehouse operations
• Proven record managing employees, schedules, and multiple active projects
• Ability to build project scopes and understand estimates and job costs
• Strong inventory-management, organizational, leadership, accountability, and problem-solving skills
• Clear, professional communication with customers, adjusters, vendors, and internal teams
• Comfortable in a fast-paced, deadline-driven environment
• IICRC certifications and contents-management or estimating software experience are a plus

Skills

Required

• Inventory management
• Organizational skills
• Leadership
• Accountability
• Problem-solving
• Clear professional communication

Preferred

• IICRC certifications
• Contents-management software experience
• Estimating software experience

Benefits

• Competitive salary with performance-based bonus
• Health, dental, and vision insurance
• 401(k), paid time off, and paid holidays
• Company car, free uniforms, and ongoing training
• Room to grow within a nationally recognized restoration brand
• Compensation: $80,000.00 - $120,000.00 per year