Customer Service Representative at FASTSIGNS® in IN-Indianapolis-46268

Job description

• FASTSIGNS #240301 is hiring for a Customer Service Representative to join our team!
• We are looking for a friendly and professional customer service representative who excels at building relationships and thrives in a fast-paced environment. The ideal candidate will bring B2B sales experience, strong communication skills, and a calm, solution-focused approach under pressure.

Responsibilities

• Serve as the first point of contact for inbound calls, emails, and online inquiries
• Prepare estimates, create proposals, and manage the sales process from inquiry to order fulfillment
• Collaborate with the production and installation teams to ensure client needs are met
• Contribute to daily team meetings and sales strategy sessions
• Build and maintain long-term relationships with B2B clients
• Make outbound calls and follow up with business clients to generate opportunities and close sales

Requirements

• 2+ years of experience in customer facing roles
• Friendly, approachable personality with a professional demeanor
• Strong communication skills via phone and email
• Ability to stay composed and effective under pressure
• Organized and detail-oriented, with the ability to manage multiple priorities
• Comfortable with CRM systems, Microsoft Office, and email platforms
• High school diploma or equivalent
• Great listening and organization skills
• Ability to sit for long periods (4 hours or more)
• Ability to view a computer screen for long periods (4 hours or more)

Skills

Required

• Great listening and organization skills

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Paid time off
• Competitive Pay
• Paid Vacation and Holidays
• Performance Bonus
• Ongoing Training Opportunities
• Compensation: $18.00 - $25.00 per hour