Customer Service Support Associate/Runner at Holiday Barn Pet Resorts in Glen Allen, VA, USA

Job description

• What is our Customer Experience Support/Runner position like at Holiday Barn? CE Support/Runners ensure that positive relationships are developed and maintained with our furry guests and their owners! Pack members must be able to stand for long periods of time, walk frequently, and demonstrate the ability to lift pets up to 30 lbs. We represent Holiday Barn through telephone conversations, face-to-face interactions, on tours, and even at pet related events. Members in Customer Experience Support/Runners are an intuitive part of our "pack" and work within our company's values and brand experience. Runners interact with customers and are one of the first friendly faces our guests see when they come into our lobby. Our Runners are an important part of the Customer Experience Pack. Our front desk associates rely on our Runners to keep the lobbies squeaky clean and guide our guests to and from their lodging areas.

Responsibilities

• Ensure that positive relationships are developed and maintained with our furry guests and their owners
• Stand for long periods of time, walk frequently, and demonstrate the ability to lift pets up to 30 lbs
• Represent Holiday Barn through telephone conversations, face-to-face interactions, on tours, and even at pet related events
• Interact with customers and are one of the first friendly faces our guests see when they come into our lobby
• Keep the lobbies squeaky clean and guide our guests to and from their lodging areas

Requirements

• A person who thrives on interacting with people and their pets
• Experienced comfortability in handling pets of all shapes and sizes
• Strong communication skills: ability to communicate with leaving and in-coming pack members, peers, and leadership
• Ability to work independently on assigned tasks as well as accepts direction on given assignments
• Shows consistent initiative to complete assignments in a timely manner
• Improves guest's check in/out process by successfully organizing guest's belongings prior to departure
• Assist Customer Experience Associates on giving tours to current and potential clients (pet owners)
• Desire to further career at Holiday Barn Pet Resorts
• This position is open for candidates with morning, afternoon, and weekend availability.
• Basic pet industry knowledge - we don't expect you to know every breed, but some pet experience is beneficial.
• Flexibility - we are a pet boarding business; candidates must be ready to work weekends and major holidays.
• Strong communication skills.

Skills

Preferred

• Basic pet industry knowledge
• Strong communication skills

Benefits

• Employee Refurral Program, Employee Discount Program, Pet Insurance, Wellness Benefits, 401k Plan (eligibility rules apply), Pet Benefits
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• 15.50-18.00 per hour Additional $2/hr on weekends and holidays!
• Hourly