Inside Sales and Customer Service Representative at FASTSIGNS® in CA-Orange-92867

Responsibilities

• Sales/Business Development
• Oversee the Showroom Sales area of the Center and be the first point of contact for walk in customers to create a great first impression
• Be responsible for all initial inbound calls and emails to the center and provide great customer service
• Convert leads to customers through closing sales in our business management software system quickly and efficiently
• Cross train and support other team members as needed to get a comprehensive knowledge of the sign business and our operations

Requirements

• You have a Great ATTITUDE: enjoy learning, work best in a team, and have a strong sense of personal accountability to create high level results for yourself and your team. (We can’t train attitude so you HAVE to bring this to the table)
• Highly DETAIL oriented, all our orders are customized with multiple variations, and the larger the order, typically the more complicated. So you HAVE to be able to track the details in the order as well as as it goes through the production queue regardless of the complexity. Winging it will NOT do and we have the systems to ensure that you, and everyone else on the team is on the same page so we can deliver what we agreed to the customer, when we agreed to do it.
• Enjoy problem SOLVING to meet customer's needs, and go the extra step to help them create the best version of what their solution could look like (Our largest customers are repeat, and some have been with our sales team for years so service is key to our success)
• Bold and RELENTLESS to create customer relationships and generate sales, this includes cold calling, reaching out to inactive customers, attending local networking meetings (We are still growing rapidly and plan to continue expanding for years to come so are looking to build a team who are aggressive and growth minded to make that happen for the business as well as for themselves)
• Keen SERVICE minded and can-do attitude (Things in the sign world from customer issues, vendors, property management, and even weather regularly keep the work challenging)
• Fluent with Google's G-Suite (We use that heavily as part of our working environment so you need to be technologically proficient)
• Able to lift and carry up to 50lbs (You may need to help our with production, or delivery of graphics to the customer site, or else help customers load products into their vehicles from our store)
• Can climb ladders (You may have to conduct site surveys at the customer site and do measurements or help with light sign installation work)
• Have a valid driver's license (You may have to do site surveys occasionally at the customer site)
• Have any SIGN INDUSTRY EXPERIENCE - either in SIGN sales or SIGN production or SIGN installation. (We are looking for someone who already has a strong grasp of the basics of the sign world. We will train for any further gaps in knowledge both in house and through our corporate franchisor but expect you to come with a strong working knowledge of commercial signage business.)
• OR Track record of 3 years of SALES inside or outside SALES experience with high close rates
• Previous experience with CRM/Sales platforms especially Corebridge, also if you have used Hubspot to manage leads and customers

Skills

Required

• Highly detail oriented
• Enjoy problem solving
• Keen service minded and can-do attitude
• Fluent with Google's G-Suite
• Able to lift and carry up to 50lbs
• Can climb ladders
• Have a valid driver's license

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Employee discounts
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development
• Paid Vacation, Holidays, and Sick days
• Bonuses based on performance
• Paid travel to training and conventions as you succeed in the role
• Compensation: $20.00 - $28.00 per hour