Customer Service Representative / Inside Sales at FASTSIGNS® in WI-Milwaukee-53220

Job description

• The Customer Service Representative (CSR) role is responsible for handling the day to day relationship with current and new FASTSIGNS customers. We constantly receive e-mail and phone requests and the CSR is responsible for the full cycle:
• Capture the customer needs
• Advice on potential solutions
• Work with design & production so the product is manufactured according to the specifications
• Perform quality control checks
• Schedule installation, ship or handoff the product to the customer
• A successful CSR is a high energy individual that feels passion to help customers, listens attentively, manages several projects at the same time without losing attention to detail and quality, has great communication skills, is a team player and foremost, understands that a positive experience means we win a customer for life, so is always striving to surpass customer’s expectations.
• The CSR also proactively uses his or her abilities to network, obtain new referrals and take over sales and marketing activities to attract new clients.

Responsibilities

• Greet and welcome customers in person, via e-mail or phone
• Listen attentively to the customers needs
• Apply consultative sales techniques to define the best way to help the customer solve their problem
• Process estimates, document details about the orders and follow up with clients and coworkers as required
• Interact with design and production to make sure the order is processed accurately
• Perform quality control
• Schedule installation, process shipment or notify customers that product is ready for pickup
• Process customer payments and follow up if payments are delayed
• Call customers to follow up and verify all went well
• Proactively call dormant customers or high potential customers to increase revenue opportunities
• Interact with third party suppliers to source specialty products required by customers
• Interact with the team in cross training and provide ideas on how to increase sales and productivity

Requirements

• Comfortable engaging in sales conversations with both known customers and new potential clients
• Experience working under pressure with multiple tasks/projects and tight deadlines without losing orientation to detail and quality
• Strong organizational and team collaborating skills
• Experience in conflict management and conflict resolution
• Proficient computer and internet skills including Microsoft office suite; adobe suite experience a plus
• Strong verbal and written communication skills
• Basic math skills
• At least three years in retail or inside sales or equivalent experience is preferred
• Bachelor’s degree in marketing, business, or design is preferred
• Understanding of and experience in the sign industry preferred
• Maintain a valid driver’s license

Skills

Required

• Basic math skills

Preferred

• Adobe suite experience a plus

Benefits

• Bonus based on performance
• Employee discounts
• Paid time off
• Balanced Work-Life Company Culture
• Casual and creative work environment
• Holidays
• Paid Vacation
• Compensation: $20.00 - $23.00 per hour