Full-Time Lead Sales Associate at The Salvation Army Great Lakes Division in Novi, MI
- Company: The Salvation Army Great Lakes Division
- Location: Novi, MI
- Posted: Sep 18, 2026
- Type: Full-time
- Salary: $16.73 - $21 per hour
Overview
Lead Sales Associate Location: Novi MI Pay: $16.73 - $21 per hour Job Type: Full-time Schedule: 40 hours per week, including evenings, weekends, and holidays as scheduled At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community…
Job description
- Lead Sales Associate
- Location: Novi MI
- Pay: $16.73 - $21 per hour
- Job Type: Full-time
- Schedule: 40 hours per week, including evenings, weekends, and holidays as scheduled
- At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. We're seeking a dedicated Lead Store Sales Associate to support our store management team. This role is vital in maintaining efficient store operations, providing excellent customer service, and supporting our mission through daily retail operations.
Responsibilities
- Sales & Operations
- Support management with product sales and acquisition
- Implement store opening and closing procedures
- Handle banking and daily deposits
- Execute strategies to meet product acquisition, production and sales goals
- Manage product rotation process and inventory turnover
- Customer Experience & Store Maintenance
- Create an enjoyable shopping experience with positive customer service skills
- Handle customer complaints as needed
- Support store maintenance and appearance
- Maintain displays and floor layout plans
- Identify ways to improve store appeal
- Leadership & Communication
- Provide direction to staff in absence of management
- Communicate effectively with store management regarding operations
- Support implementation of policies and procedures
- Document and report concerns in behavior or attitude
- Assist others with basic register problem solving
Requirements
- What You Need
- Required
- High School Graduate or Equivalent
- Retail experience required
- Ability to speak, write and understand English for effective communication
- Basic computer skills including Point of Sales System and payroll program
- Proficient cash handling and accurate change-giving abilities
- Strong customer service orientation
- Valid Driver's License and personal transportation for bank runs
- Must be able to pass a Motor Vehicle Record Search
- Regularly required to stand, use hands, handle, feel, hear, and talk
- Frequently required to walk and reach with hands and arms
- Occasionally required to climb, balance, stoop, kneel, or crouch
- Must regularly lift and/or move up to 25 pounds
- Specific vision abilities required: close vision, distance vision, and ability to adjust focus
Skills
Required
- Strong customer service orientation
Benefits
- Opportunity to make a positive impact in your community
- Professional development and growth opportunities
- Supportive and mission-driven work environment
- Comprehensive benefits package
- Paid training on register and store procedures
- Ongoing coaching and support from store leadership
- Opportunity to build retail and customer service skills
- Professional development and growth opportunities
- Mission-driven work that supports programs in your community
- On-the-job training
- Team-oriented environment
- Employee Discount, Employee Assistance Program, and more!