Administrative Assistant & Customer Care Coordinator at Window Depot of Youngstown & Home Team Home Improvements in Youngstown, OH, USA

Job description

• Fast- Paced | Growth-Oriented |Directly Drives Company Success
• Window Depot is a rapidly growing, technology-driven home improvement company specializing in premium windows, siding, entry doors, and bath/shower remodels. We believe that a world-class home improvement experience starts from the very first phone call.
• We are seeking a high-energy, detail-oriented Administrative Assistant & Customer Care Coordinator to serve as the heartbeat of our office operations. In this role, you won't just perform office tasks-you will own the post-sale customer journey, navigate project logistics, and actively collaborate with our sales and production teams to keep our project pipeline moving seamlessly from sale to installation.

Responsibilities

• Concierge Customer Care: Serve as the welcoming voice of the company, providing exceptional communication and tracking customer interactions via our CRM.
• Project Coordination: Schedule and confirm critical project milestones, including initial technical measures, service visits, and final installations.
• Pipeline Support: Place proactive outbound calls to customers who recently had a consultation but were unable to move forward, helping to re-engage them in the sales process.
• Data Management: Maintain hyper-detailed, accurate records of all customer milestones, contract updates, and scheduling changes.
• Executive Support: Provide comprehensive administrative assistance to the Office Manager and production leadership teams.
• General Operations: Manage general office workflow, including data entry, high-volume correspondence, and digital filing systems.
• Cross-Functional Support: Jump in to assist outbound marketing or lead-generation efforts as operational needs shift.
• Problem Solving: Anticipate logistical hurdles, track backorders, and collaborate across departments to resolve customer inquiries before they escalate.
• Dynamic Flexibility: Embrace a growth-minded environment where job duties evolve as our company scales nationwide.
• Leadership Track: Learn multiple facets of home improvement operations with clear milestones for future management opportunities.

Requirements

• Experience in an administrative support, call center, or customer success environment (prior home improvement or construction coordination is a major plus).
• Tech Savvy: Strong comfort level navigating scheduling databases, data entry portals, and advanced CRM platforms.
• Communication Master: Clear, persuasive, and friendly verbal and written communication skills with a clear understanding of the customer journey.
• Resilience & Focus: A goal-oriented mindset, an exceptional eye for detail, and the ability to handle objections or fast-paced scheduling changes calmly.
• Reliability: A team-first, accountable professional who takes pride in consistency and doing things right the first time.

Skills

Required

• Goal-oriented mindset
• Exceptional eye for detail
• Team-first, accountable professional

Benefits

• Competitive Base Pay: $16.00 - $20.00/hour evaluated on experience.
• Performance Incentives: Monthly KPI bonus potential
• Retirement Security: IRA savings plan with dedicated company matching contributions.
• Work-Life Balance: Generous Paid Time Off (PTO) and paid company holidays.
• Culture: A supportive, fast-paced, and highly collaborative team environment.