Inside Sales and Customer Service Representative at AlphaGraphics in IN-Carmel-46032

Job description

• We are seeking a detail-oriented and customer-focused Inside Sales and Customer Service Representative to join our team. This role serves as a crucial point of contact for customers, handling inquiries, estimates, orders, and conflict resolution with professionalism and expertise. The ideal candidate will have experience in the print or graphics industry and a passion for delivering top-notch customer experiences while generating inside sales.
• Becoming part of our team means working in a supportive environment where your problem-solving skills and customer-first approach will make a real difference. Your efforts will directly contribute to our mission of making life easier for small businesses and consumers, while growing your expertise in an established and thriving industry.
• If you're passionate about high-quality customer service, enjoy fostering relationships, and are motivated to succeed in a dynamic and fast-paced environment, apply today!

Responsibilities

• Serve as the primary internal representative of the organization, promoting our expertise in products, services, and capabilities.
• Handle incoming customer calls for quotes, orders, and inquiries.
• Reactivate relationships with inactive customers by sharing special deals and offers.
• Attract new customers by answering product and service questions and suggesting additional solutions.
• Communicate customer requirements to the support team in accordance with company policies.
• Assist walk-in traffic with order redemption, payment, and processing.
• Direct customers to the correct department for project-related needs and ensure timely resolutions.
• Document client interactions, inquiries, complaints, and solutions using internal systems.
• Provide clear and accurate product and service information to customers, including new updates or functionalities.
• Maintain a high level of client satisfaction by building strong and meaningful relationships.
• Stay updated on company products, services, and policies to ensure accurate and helpful information is always provided.

Requirements

• Industry Expertise: Previous experience in the print industry or graphics is highly preferred.
• Customer Service Skills: Experience in conducting customer needs assessments, meeting quality standards for service, and measuring customer satisfaction.
• Relationship Building: Ability to build and maintain strong relationships with customers and teammates.
• Communication Skills: Strong written and verbal communication skills to effectively interact with customers and team members.
• Problem-Solving: Critical thinking skills to evaluate alternative solutions and identify the best approaches for resolving customer issues.
• Collaborative Attitude: A desire to continuously look for ways to help both customers and teammates meet their goals.

Skills

Required

• Customer service skills
• Relationship building
• Communication skills
• Problem-solving
• Collaborative attitude

Benefits

• Competitive salary
• Opportunity for advancement
• Training & development
• Compensation: $19.00 - $22.00 per hour