Technical Account Manager at TeamLogic IT in CA-Northridge-91324 Hybrid - US

Job description

• TeamLogic IT is a leading provider of comprehensive managed IT services, offering tailored solutions to businesses of all sizes. With a team of skilled professionals and a customer-centric approach, TeamLogic IT helps organizations leverage technology to drive their success and achieve their business goals.
• Join our team as an experienced and motivated Account Manager. In this role, you will work with a dynamic team, utilizing cutting-edge technology to deliver exceptional value. Manage and grow existing client relationships, drive revenue growth, and ensure client satisfaction through upselling and cross-selling opportunities.

Responsibilities

• Relationship Management: Develop and maintain strong relationships with key decision-makers and stakeholders within client organizations through regularly scheduled Technology Business Reviews (TBR). Act as the primary point of contact for all account-related inquiries, concerns, and escalations.
• Client Retention: Proactively engage with clients to understand their evolving needs and challenges. Provide exceptional customer service and support, addressing any issues or concerns promptly and effectively. Implement strategies to foster long-term client loyalty and minimize churn.
• Account Growth: Identify upselling and cross-selling opportunities within existing accounts by understanding our client's business and strategy. Identify how technology can advance our client's business goals. Establish a technology roadmap for all key strategic accounts. Be an active participant in our client's IT budgeting process.
• Account Planning and Forecasting: Develop account plans and strategies to maximize business opportunities and achieve sales targets. Conduct regular account reviews, monitor account performance, and provide accurate sales forecasting and reporting.
• Collaboration and Coordination: Communicate the overall status of projects to clients and internal stakeholders regularly. Help ensure we complete these projects on time, within budget, and exceed client satisfaction.
• Industry Knowledge and Market Insights: Stay abreast of industry trends, cybersecurity threats, and best practices. Leverage this knowledge to provide valuable insights and recommendations to clients and influence their adoption, further positioning TeamLogic IT as a trusted advisor and industry expert.
• 5 - 10% travel may be required for on-site client visits.

Requirements

• B.A./B.S. degree in a relevant discipline; or equivalent work experience
• Customer service-focused mindset.
• Proven experience in account management or client relationship management roles.
• Strong communication and interpersonal skills, with the ability to build rapport and establish credibility with clients.
• Excellent problem-solving and negotiation abilities, with a proactive and customer-centric approach.
• Demonstrated ability to drive revenue growth and achieve sales targets.
• Exceptional organizational and time management skills, with the ability to manage multiple client accounts simultaneously.
• Proficiency in CRM software and Microsoft Office suite.
• Technical aptitude with experience in the IT industry.
• Knowledge of IT services and solutions.

Skills

Required

• Customer service-focused mindset
• Proactive and customer-centric approach

Preferred

• Knowledge of IT services and solutions

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Employee discounts
• Free food & snacks
• Training & development
• Flexible Scheduling
• Competitive Compensation
• Career Advancement Opportunities
• People First Culture
• Compensation: $55,000.00 - $65,000.00 per year