Spa Concierge at Genesis Health Clubs in OH-Rocky River-44116

Job description

• Join The Woodhouse Day Spa - Cleveland as a Spa Concierge, where you'll be the first point of contact for our guests, ensuring they receive an exceptional experience from the moment they arrive. We're looking for enthusiastic individuals who are passionate about wellness and customer service to enhance our tranquil environment in Rocky River, OH.
• At Woodhouse, we provide self-care that lasts. We believe that wellness and luxury should be accessible, and our customizable treatments and relaxing atmosphere provide the opportunity for our guest to feel revived and renewed long after they leave us.
• Are you a spa professional looking to make an impact in the wellness of others? Join us at Woodhouse where you’ll share your craft in a luxury environment with ample opportunity for growth.

Responsibilities

• Greet and welcome guests with a warm, friendly demeanor.
• Manage appointment scheduling and ensure smooth guest flow throughout the spa.
• Provide detailed information about spa services, packages, and promotions.
• Assist guests with check-in and check-out processes efficiently.
• Handle guest inquiries and resolve any concerns with professionalism.
• Maintain a clean and organized front desk and waiting area.
• Collaborate with spa team members to enhance the guest experience.
• Promote retail products and services to enhance guest satisfaction.

Requirements

• High school diploma or equivalent; experience in a spa or hospitality setting preferred.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Ability to multitask in a fast-paced environment.
• Proficient in using scheduling software and basic computer applications.
• Positive attitude and a passion for delivering outstanding customer service.
• Flexibility to work evenings and weekends as needed.
• Previous sales experience is a plus.

Skills

Preferred

• Previous sales experience

Benefits

• 401(k) matching
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Vision insurance
• We want to be the best for our guests. That means keeping a superior staff. We hope to bring in your talent, help you grow, and provide a home where you can enjoy what you do for a long time.
• *Specific benefits vary by location
• Paid CE and/or Licensure
• Advance your skills with fully paid continuing education and licensure support.
• Sign-On Bonus
• Receive a warm welcome with a generous sign-on bonus upon joining our team..
• Flexible Scheduling
• Enjoy the work-life balance you deserve with a schedule that fits your life.
• Recognition Program
• Celebrate your achievements through regular recognition and rewards.
• Team Building
• Connect and grow with your peers during fun and inspiring team-building activities.
• Employee Discounts
• Enjoy some self-care with exclusive discounts on spa services and products.
• Compensation: $15.00 - $18.00 per hour