Procurement Systems Support Specialist (DoD - Secret Clearance) at Aalis Management Consulting in New Orleans, LA, USA

Job description

• Aalis Management Consulting is seeking a Procurement Systems Support Specialist to support a Federal Agency's Regional Contracting Office in New Orleans, Louisiana. This position is responsible for supporting federal acquisition and e-Business systems utilized across Department of Defense procurement operations.
• The ideal candidate will have experience supporting DoD acquisition systems and providing technical assistance to contracting professionals. This role serves as a subject matter expert for procurement-related applications and will provide troubleshooting, training, and systems support to end users.

Responsibilities

• Provide functional support for DoD acquisition and e-Business systems.
• Troubleshoot issues related to System for Award Management (SAM), Procurement Integrated Enterprise Environment (PIEE), Wide Area Workflow (WAWF), Electronic Data Access (EDA), and Electronic Procurement System (ePS).
• Coordinate with Tier 2 and Tier 3 support teams to resolve system issues.
• Develop and maintain training materials, user guides, and job aids.
• Deliver desk-side and virtual training to contracting personnel.
• Monitor system performance and recommend process improvements.
• Assist users with account management, system access, and technical inquiries.
• Prepare reports and communicate system updates to stakeholders.
• Support implementation of new acquisition technologies and enhancements.

Requirements

• Bachelor's degree in Business, Information Technology, Computer Science, or a related field.
• Four (4) years of direct federal procurement systems support experience may be substituted for a degree.
• Minimum of three (3) years supporting DoD e-Business or acquisition systems.
• Experience supporting SAM, PIEE, WAWF, EDA, and ePS.
• Strong troubleshooting and customer service skills.
• Experience developing training materials and conducting end-user training.
• Proficiency with Microsoft Office Suite, Microsoft Teams, and Adobe Acrobat.
• Active Secret Clearance or ability to obtain and maintain a DoD Secret Clearance.
• Experience supporting contracting organizations within the Department of Defense.
• Familiarity with federal acquisition lifecycle processes.
• Experience working with government help desk or enterprise systems support organizations.

Skills

Required

• Microsoft Office Suite
• Microsoft Teams
• Adobe Acrobat
• SAM
• PIEE
• WAWF
• EDA
• ePS