Parts Sales Representative at HSG Laser US in IL-Geneva-60134

Job description

• The Service Engineer position is responsible for aftermarket parts sales by managing customer inquiries, analyzing pricing, preparing quotations, processing orders, and coordinating logistics to ensure timely delivery. Thi role plays a key part in driving revenue, maintaining strong customer relationships, and supporting service operations.

Responsibilities

• Respond to customer inquiries regarding spare parts, pricing, and availability in a timely manner
• Prepare and issue parts quotations and follow up to convert quotation into orders
• Process customers orders and coordinate with internal teams to ensure accurate and timely fulfillment
• Work closely with the logistics team to manage order shipments and delivery schedules
• Support proactive parts sales by identifying opportunities for replacement parts, spare parts packages, and maintenance kits
• Proactively identify opportunities to increase spare parts sales and promote recommended spare parts packages
• Proactively identify opportunities to increase spare parts sales and promote recommended spare parts packages
• Coordinate with the logistics team to align inventory levels with parts sales demand and ensure timely order fulfillment
• Coordinate with service engineers and sales teams to identify additional parts sales opportunities
• Maintain strong relationships with customers and distributors and provide excellent support
• Track and report parts sales performance and market feedback to management

Requirements

• 3-5 years of experience in parts sales, aftermarket sales, or industrial customer service
• Experience in industrial equipment, machinery, or manufacturing environment preferred
• Strong customer service and communication skills
• Ability to interpret basic technical documentation or parts manuals is a plus
• Proficiency with ERP systems and Microsoft Office
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• 20% travel is required for this role

Skills

Required

• Customer service
• Communication
• Organizational skills
• Attention to detail
• Ability to manage multiple priorities
• ERP systems
• Microsoft Office

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Target Annual Commissions in addition to base annual compensation is $21,750.00 to $30,000.00.
• Compensation: $72,000.00 - $90,000.00 per year