Banquet Operations Manager at Aronimink Golf Club in Newtown Square, PA, USA

Job description

• Love events? Come join our team!
• The Banquets Operations Manager is responsible for the execution of all banquet and special event operations, ensuring exceptional service, seamless coordination, and consistently high-quality Member and guest experience. This role serves as the operational bridge between Catering, Culinary, and Service teams.
• This position is highly hands-on and requires strong leadership, attention to detail, and the ability to manage multiple events simultaneously in a fast-paced, hospitality-driven environment.
• Schedule: Flexible, including evenings, weekends, and holidays based on event needs

Responsibilities

• Oversee day-of execution for all banquet events, including weddings, member events, meetings, and large-scale club functions
• Review BEOs for accuracy and clarity; conduct pre-event meetings with service, culinary, and setup teams
• Ensure event spaces are properly set, staged, and maintained to Club standards in partnership with the banquet housemen or set up staff
• Act as the on-site point of contact during events to manage timing, flow, and service recovery as needed
• Lead, train, and supervise banquet service staff, including captains/supervisors, servers, bartenders, and support staff
• Assist with hiring, onboarding, training, scheduling, and performance management of banquet staff
• Set clear expectations for service standards, professionalism, and teamwork
• Coach and develop team members to support retention and service excellence
• Deliver a polished, anticipatory service experience aligned with the Club's hospitality standards
• Proactively address guest needs, resolve concerns in real time, and follow up as appropriate
• Work closely with Catering Manager, Event Coordinator, Culinary, Facilities, Golf and Racquets teams to ensure alignment and execution
• Communicate staffing needs, operational challenges, and post-event feedback to Catering Manager
• Participate in post-event reviews to identify opportunities for improvement
• Monitor labor usage and staffing efficiency in alignment with budgeted goals
• Assist with inventory control for banquet equipment, china, glassware, and linens
• Ensure compliance with safety, sanitation, alcohol service, and labor regulations

Requirements

• Must be at least 18 years old
• High School Diploma or Equivalent
• Ability to work early morning and weekends as required
• Regular and predictable attendance
• Associate's or Bachelor's degree Hospitality Management, or related field preferred.
• 3 years of Banquet, Event or hospitality experience preferred.
• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• High level of professionalism, service knowledge, and event operations experience.
• Strong customer service mindset with a passion for helping others.
• Proficient in Microsoft Office Suite, particularly Excel, Word, and Outlook.

Skills

Required

• Strong leadership
• Attention to detail
• Strong organizational skills
• Excellent communication
• Problem-solving skills
• Ability to lift to 50 pounds assisted

Benefits

• SALARY: Salary is open and commensurate with qualifications and experience. The club offers a competitive benefits package including:
• Medical, Dental, Vision Insurance
• Life Insurance
• 401(k) with employer match
• Paid Time Off
• Opportunities for professional development and advancement
• Relocation assistance for the right candidate