Administration / Customer Service at ServiceMaster RRH in MA-Worcester-01604

Job description

• ServiceMaster Dynamic Cleaning has been in business for over 25 years. We are an experienced and successful Disaster Restoration company that provides first-class service to businesses and homeowners throughout Massachusetts and Rhode Island after a fire, water, or mold disaster. We are a fast-paced office seeking a detail-oriented customer service professional. This role is the go-to person for everything having to do with the administration of our jobs. Must possess excellent telephone and customer service etiquette, flexibility, and attention to detail and accuracy. A candidate should have a problem-solving mentality with a pleasant disposition. Reliability is a must.

Responsibilities

• Enter in new jobs into ServiceMaster CRM, captures relevant customer and job information
• Reviewing information in job files and capturing additional information as needed
• Answers telephone calls, greets visitors, and resolves routine and complex inquiries
• Communicating with key people on jobs including project managers, insurance adjusters, vendors, and customers
• Utilizing multiple databases to ensure job information is accurate
• Additional projects on an as-needed basis

Requirements

• Phone-based customer service experience - call center experience a plus
• Ability to multitask
• Ability to prioritize job tasks based on the company's daily schedule and needs
• Self motivated
• Works efficiently as a team member and individually
• Excellent attention to detail and ability to ask questions

Skills

Required

• Phone-based customer service experience
• Ability to multitask
• Self motivated

Preferred

• Call center experience

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Training & development
• Paid vacation
• Sick time
• Holidays
• 401K with match
• Medical and Dental insurance.
• Compensation: $21.00 - $23.00 per hour