Customer Service and Office Coordinator at Culligan Québec in ON-St. Catharines-L2M 5V6

Job description

• The Customer Service & Office Coordinator is the first point of contact for our customers and plays a vital role in the day-to-day operations of our office. This position combines front-line customer service with administrative and scheduling responsibilities, requiring someone who is equally comfortable speaking with customers and managing detailed back-office tasks.

Responsibilities

• Support cross-functional admin tasks as the role evolves — this position is expected to
• grow with the business
• • Serve as the primary point of contact for customers, both in person and by phone, providing professional and friendly service at all times.
• • Handle cash transactions, process payments, and maintain accurate transaction records.
• • Schedule and coordinate service calls, dispatching technicians efficiently to meet customer needs. Schedule deliveries.
• • Prepare and process customer invoices and work orders accurately and in a timely manner.
• Manage customer billing accounts including billing cycles, account adjustments, and
• payment tracking across residential and commercial accounts
• • Manage warranty inquiries and claims, ensuring issues are resolved promptly and in accordance with company policy.
• • Address and resolve customer concerns and complaints with empathy, professionalism, and a commitment to satisfaction.
• • Maintain accurate customer records and data entry using company software systems.
• • Perform general office administration tasks including email correspondence, filing, and document management.
• • Collaborate with the service and sales teams to ensure seamless customer experiences.
• • Maintain a clean, organized, and welcoming front office environment.

Requirements

• • Previous experience in a customer-facing role; experience in a service industry is an asset.
• • Strong interpersonal and communication skills with a genuine desire to help people.
• • Demonstrated ability to handle customer complaints and resolve issues professionally.
• • Comfortable handling cash transactions and basic bookkeeping.
• • Proficient with computers and common office software (email, scheduling tools, invoicing platforms).
• • Proficient in Microsoft 365 specifically — Excel, Word, Outlook, and Teams are used daily
• • AI literate — actively uses AI tools (ChatGPT, Claude, etc.) to improve workflows and productivity; not just surface-level familiarity. Confident prompting and creative application preferred
• • Experience with billing or account management software an asset; AVS/TMS training will be provided
• • Exceptional attention to detail and strong organizational skills.
• • Ability to multitask and prioritize effectively in a fast-paced office environment.
• • Self-motivated, reliable, and a team player.
• • Prior experience with invoicing, scheduling software, or CRM systems is an advantage.

Skills

Required

• Customer service
• Interpersonal and communication skills
• Conflict resolution
• Cash handling
• Basic bookkeeping
• Computer proficiency
• AI literacy (ChatGPT, Claude, etc.)
• Attention to detail
• Organizational skills
• Multitasking
• Prioritization
• Self-motivation

Preferred

• Service industry experience
• Billing or account management software
• Invoicing software
• Scheduling software
• CRM systems
• Health and wellness interest

Benefits

• • A supportive and collaborative team environment.
• • Competitive compensation based on experience.
• • Opportunity to grow with a well-established, community-focused company.
• • Full-time, stable employment in the Niagara Region.
• Compensation: $19.00 - $23.00 per hour