Customer Service Representative - State Farm Agent Team Member at State Farm Agent in FL-Pembroke Pines-33024
- Company: State Farm Agent
- Location: FL-Pembroke Pines-33024
- Posted: Sep 18, 2026
- Type: Full-time
- Salary: $35,000.00 - $60,000.00 per year
Overview
As a Customer Service Representative - State Farm Agent Team Member with Franah Marino - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help …
Job description
- As a Customer Service Representative - State Farm Agent Team Member with Franah Marino - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
- We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
Responsibilities
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
Requirements
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
- Bilingual Spanish preferred.
Skills
Required
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
Preferred
- Bilingual Spanish preferred.
Benefits
- 401(k)
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
- Compensation: $35,000.00 - $60,000.00 per year
About State Farm Agent
I opened my agency in 2005 and currently lead a team of 12. Before becoming an agent with State Farm, I spent 20 years working as a medical doctor. I made the transition to have more time with my family while still being able to help people in a meaningful way - now by protecting their families and lifestyles through insurance. Outside of the office, I enjoy staying active through long-distance bike rides, hiking, spinning classes, and practicing jiu-jitsu. I’m also passionate about giving back and regularly participate in 150-mile bike rides to help raise money for multiple sclerosis. Our agency offers a friendly, family-style environment where everyone is supportive and willing to help one another succeed. We provide daily training through team meetings, a strong focus on work-life balance, and a 401(k) to support your long-term goals. Our culture is built around positivity, teamwork, and growth. I’m looking for happy, friendly individuals who are looking to build a long-term career and be part of a supportive team environment. If you enjoy helping others, want to grow professionally, and value being part of a team that genuinely cares, this could be a great fit for you. Our office is located in Pembroke Pines, FL. Our office is open 9am -6pm Monday to Friday & 10 am to 1 pm on Saturdays. I have been a State Farm agent since 2005. I am a proud graduate of University of Miami School of Medicine. Our agency has received awards including: Chairman's Circle, Ambassador Travel, Legion of Honor, and Bronze Tablet Additional languages spoken: Spanish and French